Ernest Olesinski

Work History

Work History

Department Supervisor

Low Cost Airlines
Cashier department supervisor Supervising the„ Low Cost Airlines” department, supervising and supporting department personnel, new contracts(B2B & Airlines) management; provide new employees training Providing customer sales and service for corporate and individual clients(Airline Ticketing, Hotel and Car bookings-AMADEUS system) Handling booking/ticketing process for customer's loyalty programs for corporate clients Cooperating with business partners(Hotels, Tour operators) from Asia, South America, Africa & Europe in organizing various recreational events, professional trainings and conferences Professional Courses & achievements: SABRE CCV Excellence-Creating Customer Value program SABRE Sales Excellence-Sales/Pre-sales consulting & Requirements Gathering training

Manager, Emea

SABRE HOLDINGS”-Senior Product Solutions
May 2012 - Present
“ Manager, EMEA EMEA Market Senior Manager responsible for supervision of the EMEA market requirements, locally owned products & solutions strategy within Sabre areas: Land & Sea(Hotels, Cars, Rail and Cruises), Airline Availability, Schedules and Insurance-for Europe, Middle East and Africa. Responsible for product initiatives, innovations and new business opportunities to ensure that Sabre's portfolio will help to grow Sabre market share in EMEA region. Leading & and directing the work priorities and streams of dependent development teams and Delivery Managers(≈ 250 people in all dependent product areas) to ensure, that implementing a particular product or integration with 3rd party provider in the EMEA Market-meets the Sabre practices(Scrum, Waterfall) Managing the prioritization of EMEA requirements & requests within the Sabre Product Investment Plan to define the Sabre Products, Solutions & 3rd parties Cooperation Strategy in EMEA Managing go to market/release process for the country level activations of Point of Sale platforms in EMEA ensuring Sabre's end-to-end country Implementation process is followed Ownership of the complex business, investment plans and product requirements in the marketplace Post implementation Customer satisfaction & performance analysis Leading the definition and identification of the regional needs within EMEA region customers to identify or improve functional solution to increase the productivity-working in parallel with customers and Sabre's/technical/innovation and commercial teams to create the most efficient agent work environments Ensure awareness of delivery pipeline via updates to Internal & External Stakeholders & Countries Management-presenting all product releases and enhancements, features and benefits, unique selling points, competitive information, communications etc. for program/company executives; internally to SVPs, Regional VPs, EMEA countries Directors, Customer Solution Specialists and Customer Consultants-externally to Customer's CEO's, CTO's, senior management Establish and manage proper internal and external communication channels to enhance project/product/service knowledge and understanding, establish and leading communication channels for the project teams-liaises with regions to ensure product adoption and migration of key products Accountable for product requirements and customer engagement for travel & technology product while establishing product roadmaps within

Business Analyst

SABRE HOLDINGS”
Aug 2006 - May 2010
“ Business Analyst

Owner/CEO

Satellite Company SABRE HOLDINGS”
Feb 2009 - Jan 2010
“ EOL-PODROZE” Travel Agency-Owner/CEO Overall management of an IATA associated, including the staff, the parties, the customers, the budget, the strategy, the company's assets and all other company resources to make the best use of them. Directs and coordinates activities of employees engaged in advising clients on current traveling conditions, planning travel and itineraries, calculating costs for transportation, accommodations, ticketing and booking functions. managing budgets and maintaining statistical/financial records motivating the sales team to hit their targets and ensure the profitability of the company; finding staff strengths/weaknesses and focus activities/training accordingly to improve overall work and sales efficiency, helping to define their career paths Promoting and marketing the business, defining niche markets, dealing with corporate customers, establishing contacts with travel partners, various airlines, etc. Troubleshoots disciplinary matters and resolving customer and client travel complains and issues

Station Manager

ALITALIA Italian Airlines”-KRK Intl Airport
Feb 2006 - Aug 2006
“-Station Manager Managing departures of ALITALIA flights on KRK International Airport; supervising“ LOT Handling Cracow” employees during Alitalia's passenger handling process Management of ALITALIA planes configuration on KRK Airport Covering the catering management for all ALITALIA flights in Cracow Servicing individual and group ticketing(ARCO System), handling corporate customers rates and the corporate customers loyalty programs Providing Alitalia sales analysis and IATA agents motivating

Cashier

AIR TOURS CLUB”-Airline
Jan 2003 - Feb 2006

LOT Polish Airlines

LOT Polish Airlines
2003 - 2004
Tariff course Winner of“ The best-selling agent in Poland” contest in Swiss Intl and PLL LOT contests Personal qualifications Excellent personal motivation with an ability to work in a team concept environment, and independently Focused, dependable, multi-tasks oriented, flexible, positive, emotionally stable, able to adapt effectively to challenging situations Strong interpersonal skills resulting in exceptional rapport with people Leadership and management skills Positive attitude and energy

Education

Education

First Certificate

School of English
2004 - 2007

School of Economics
2002 - 2005