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Siti Erma Hamzah

CUSTOMER SERVICES EXECUTIVES

Education

20072010

DIPLOMA 

MASTERSKILL UNIVERSITY COLLEGE

Course : Healthcare Management

CGPA : 3.12 (SEM 9)

20002006

SPM- STPM

SEK. MEN. KEB. SYED ALWI KANGAR PERLIS

Work experience

Apr 2015Nov 2015

CUSTOMER SERVICES

KELLY SERVICES  (XOX PROJECT)
  • Attracts potential customers by answering product and service questions, suggesting information about other products and services.

  • Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.

  • Contributes to team effort by accomplishing related results as needed.

Apr 2014Mar 2015

Mentor Trainee ( Floor Support Management)

AEGIES BPO MALAYSIA (CELCOM PROJECT)
  • Guide agents by providing product and service information

  • Resolving product and service problems

  • Provide expertise and guidance to the new call center recruits in the transition to floor process.

  • Manage agent to give a good services and get the excellent services level on floor.

Dec 2012Apr 2014

CUSTOMER SERVICES

VADS (CAREER EXCEL / AGENCIES) / (CELCOM PROJECT)
  • Serves customers by providing product and service information

  • resolving product and service problems

  • Opens customer accounts by recording account information

  • Maintains customer records by updating account information.

  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Sep 2011Dec 2012

Purchasing Assistant

SCI Cabinet Industry Sdn Bhd
  • Verifies purchase requisitions by comparing items requested to master list, clarifying unclear items, recommending alternatives.
  • Forwards available inventory items by verifying stock, scheduling delivery.
  • Prepares purchase orders by verifying specifications and price, obtaining recommendations from suppliers for substitute items,obtaining approval from requisitioning department.
  • Prepares purchase orders by verifying specifications and price,obtaining recommendations from suppliers for substitute items, obtaining approval from requisitioning department.
Jan 2011Jul 2011

Store Associate

Seven Eleven Langkawi
  • Provide prompt, efficient and courteous customer service.
  • Maintain a clean, customer friendly environment in the store.
  • Ring customer sales on an electronic cash register.
  • Receive cash from customers and give correct change.
  • Perform all regular cleaning activities and other tasks that are included on job assignments.
  • Forecast, order and stock merchandise.

Skills

Customer service

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.

Microsoft Word , Excel & Power Point

  • Good understanding of Excel features like tables, cell styles, formatting options is necessary to make awesome Excel workbooks.
  • Can use a simple SUM or IF formula, an advanced user of it would be able to seamlessly write & combine formulas like SUMIFS, SUMPRODUCT, INDEX, MATCH, LOOKUP formulas.
  • How to combine formulas with conditional formatting to highlight data that meets almost any condition