Erin Powell

Erin Powell

Skills

Skills

Qualifications and skills

 ·        Seven years experience in emergency management and public safety communications. ·        Possess advanced Texas Commission on Law Enforcement Officer Standards and Education (TCLEOSE) Telecommunications Operator certification. ·        TLETS, TCIC/NCIC Certified ·        Certified as a TCIC/NCIC Associate Instructor ·        INTERPOL Certified ·        National Incident Management (NIMS) Certified ·        FEMA Certified ·        Advanced in Microsoft Office: Excel, Word, Power Point, Access ·        Proficient with computers including multiple databases such as OMNIXX, TDEX, CAD and multiple applications. ·        Possess excellent communication skill and the ability to multi-task. ·        Have an eye for detail and experience with use of two-way radio system, teletype, and computer terminal equipment. ·        Strong skills in typing, spelling and use of proper grammar. ·        Strong skills in compiling and disseminating reports. ·        Strong skills in interacting with the public and law enforcement personnel. ·        Proficient with general office equipment such as multi-line telephones, fax, copier, and printer. ·        Possess the ability to maintain composure in emergencies and high stress situations. ·        Strong skill in comprehending and executing written and verbal instructions.

Additional..

Willing to travel, work rotating shifts or a set schedule. Able to work all days, major events and holidays.

Work History

Work History
Jan 2006 - Present

Police Communications Operator IV

Texas Department of Public Safety

Texas Department of Public Safety

·Summary of experience:

Transmits, receives, and relays official messages via voice radio to agency officers and other law enforcement agency officials. Obtains and provides intelligence to troopers and agents such as criminal activity, criminal and traffic warrants, driver's license, criminal records, vehicle registrations, and status of persons apprehended. Monitors various alarm devices, auditory and visual. Exercises sound judgment and ingenuity to provide emergency assistance in incidents posing a threat to the safety of officer/general public. Performs related duties as assigned. Responsible for originating, relaying and interpreting information relating to the safety and well being of law enforcement officers, agency personnel, and general public. Responsible for performing multiple duties simultaneously; comprehending and executing written and verbal instruction, and maintaing composure in high stress situation and emergencies.

·Awarded Governor’s Merit Award three consecutive years.

·Tasked with training new telecommunicators.

Jan 2008 - Mar 2012

Lead Guest Service Cashier

Black Walnut Cafe

Black Walnut Café

·Summary of experience:

Provide professional guest service to all patrons of the restaurant. Assist in training new employees. Assigned by General Manager to serve in a managing capacity when needed

May 2004 - Jul 2005

Pharmacy Technician/Care Assistant

University of Texas Medical Branch/TDCJ

University of Texas Medical Branch/TDCJ

·Summary of experience:

Assisted in the examination and treatment of offenders. Measured vital signs, temperature, blood pressure, etc. Charted/recorded confidential medical information. Prepared treatment rooms for examination of patients. Administered medication to offenders and responsible for operating clinic pharmacy in a correctional facility. Awarded perfect Attendance Award.

Education

Education

Associates

LoneStar College Montgomery

3.9 GPA, Member of  the National Honor Society, Awarded two scholarships for academic merit, President's list.

Secret

Department of Public Safety