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Work experience

Jul 2011Present

IS Business Operations Manager

Apollo Group, Inc

Position Responsibilities:-- IS Business Operations can be broadly categorized as encompassing department operations, communications, administration, culture-building, facilities management, sustainability, learning, development, staffing, recruiting, organizational transformation, strategy and vision within Information Services. Specific responsibilities include but not limited to:-- Aligning Information Services objectives with business priorities and needs-- Increase efficiencies and capabilities through organizational process improvements-- Coordinating business support activities-- Driving organizational changes to enable the Information Services Strategy-- Developing a communications strategy for the Information Services including coordination of department wide meetings and events-- Assisting with delivering improvements in human capital for the Information Services Department. This includes, but not limited to: assisting with performance and talent development processes, developing and executing recognition programs, hiring of human resources to support the Information Services Strategy, Partnering with Learning & Development to up level the technical knowledge in Information Services.-- Partnering with Finance in the creation and monitoring of the Information Services budgeting and planning process-- Providing project management support for high priority Information Services department initiatives-- Owns the IS Leadership and Extended Leadership meetings-- Oversees all office management and administrative functions

Sep 2007Mar 2008

Records Resource Specialist

University of Phoenix



ITIL v3 Foundation Examination

Examination Institute for Information Science


Len Gutman

Jim Pencek