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Education and Training ~ Event Management ~ Business Administration

Work History

July 2017Current

Training Manager

Life Saving Victoria - Head Office

Responsible for the management, development and growth of LSV’s public training services and associated management systems. This role supports the and successful delivery of LSV’s public training courses.

Duties include; 

  • Managing department contracts for 25 third party providers 
  • Managing private and government contracts across 2 states and 3 countries 
  • Overseeing a team of over 60 trainers and 6 administration staff 
  • Ensuring continuous improvement and innovation for multiple projects including but not limited to; online assessment tools, students records management, resourcing systematisation, e-learning development, marketing and promotion. 
  • Leading new systems and processes for VET compliance requirements
  • Anticipating industry needs and expectations 
  • Management of the LSV student records management system (Axcelerate) 
  • Overseeing the budget lines for over 2.5 million dollars of training revenue
  • Enhancing positive relations with industry, membership and community
  • Facilitation of Training to Trainers in Tasmania and Victoria. 

Achievements: Exceeded budget results 2017/2018 with a 10% increase for year on year revenue. Implemented online assessment app across over 95% of courses delivered. Reviewed and released new resources including e learning for 17 accredited courses with 37 versions of those courses.   Increased licensee revenue by over 50% for year on year comparison. Launch of the trainer matrix online to all trainers. 

Feb 2016Dec 2017

Sessional Trainer - Events Certificate III (Casual)

Holmesglen TAFE

To plan, deliver, and review training and assessment in units and qualification within personal competence.

  • Administrate accurate student files
  • Facilitate and assess to standard required by the RTO and ASQA
  • Supplementary resource development
  • Facilitate work ready outcomes
    Achievements: 95% student graduation/ completion rate 
Dec 2015July 2017

Training Coordinator (Full Time)

Life Saving Victoria - Head Office

To coordinate the scheduling and delivery of Life Saving Victoria courses. Contribute in a positive manner to the continual development of the team and all aspects of LSV delivery. 

  • Venue bookings
  • Event coordination for statewide & international course program
  • Primary liaison for domestic and international clientele  
  • Trainer recruitment, induction and on boarding 
  • Trainer scheduling and compliance 
  • Budget reporting/ analysis
  • Project management
  • Team growth and development 
  • Feedback management 
  • System and process development
  • Business Development
  • Trainer support network coordinator 
  • Third party program coordinator and contract management 

Achievements: Implementation of the trainer support network, "core" as an assigned title for efficiency, structure of the on boarding process for trainers, employee of the month (open, welcoming, inclusive), successful roll-out (round 1 & 2) of the LSV offline trainer app. 

Jul 2014 Dec 2015

Trainer and Assessor, Classroom Facilitation (SIT50212 Diploma of Events) (Full Time)

Australian College of Training and Employment

To plan, deliver, and review training and assessment in units and qualification within personal competence.

  • Administrate accurate student files
  • Facilitate and assess to standard required by the RTO and ASQA
  • Supplementary resource development
  • Facilitate work ready outcomes

Achievements: Innovative practice award, July 2015. Mobile Innovator, March 2015. Student satisfaction rating 100% (NPS score), July 2014 to December 2015.

Mar 2014July 2014

Trainer and Assessor, Distance Facilitation (SIT50212 Diploma of Events) (Full Time)

Australian College of Training and Employment
  • As per role: Trainer and Assessor, Face to Face Facilitation (SIT50212 Diploma of Events)

Achievements: Tutor commendation, September 2014. Tutor commendation, June 2014. Student satisfaction rating 100% (NPS score), March 2014 to June 2014.

Nov 2013Mar 2014

Sales Representative - Events and Venues (International) (Full Time)

iVvy - Head Office

Responsible for generating revenue from both a national and international sales region along with independently pursuing and prospecting to customers in Membership,

  • Venue Management and Events.
  • Prospecting clients: e-mail/phone/ online web demonstrations Account management
Jun 2013Oct 2013

Training Team Leader/ Acting Training Manager (National) (Full Time)

Bravehearts Inc. - Head Office

To provide Bravehearts Inc with Management and Strategic Direction of the Training team.

  • Direct co-ordination of all training workshops; face to face and online
  • Oversee the writing and development of content
  • National development and advancement of the training program
  • Manage the training team
  • Develop commercial partnerships and business opportunities 

Achievements: Execution of the largest face to face remote area training contract since business launch, July 2013.

Aug 2012June 2013

Training Coordinator (National) (Full Time)

Bravehearts Inc. - Head Office

Event Co-ordination in relation to all workshops, nationally, and online. Project Management of the creation of Bravehearts/ FaHCSIA Customised E-learning platform.

  • Commercial partnerships, including sponsorship and funding
  • Commercialisation of Bravehearts’ education programs
  • Licensing and merchandising
  • Business development and marketing
  • Brand marketing and management
  • Risk and itinerary management for all face to face workshops

Achievements: Generated $500k income in the first 10 months of trade, 2012/2013. Successful launch of Learning Management System to deadline, December 2012. Generated 12 months revenue stability for online training within 2 months of launch, February 2013.

Jul 2011 Jul 2012

Event Sales and Marketing Manager (Full Time)

Lakelands Golf Club

Achievements: Top 10 Finalist Best Function Coordinator, ABIA Awards 2010/ 2011. 22% increase in sales, year ending June 2011.

Aug 2008Jun 2011

Functions Coordinator (Full Time)

Lakelands Golf Club

Achievements: Employee of the year, 2010. Top 10 Finalist Best Function Coordinator, ABIA Awards 2009/2010. 30% increase in sales year on year 2008/ 2009. 



Volunteer Mentor / Tutor (Primary School)

The Tomorrow Foundation
  • Language and literacy support
  • Social engagement and relationship building
  • Working with special needs (autism)
  • Working to overcome learning difficulties 


Jun 2014Dec 2014

SIT50212 Diploma of Events

Prime Learning
Apr 2014Jun 2014

TAE40110 Certificate IV in Training and Assessment

Briston Training
Feb 2007Jul 2010

Academic Transcript: 1290 Business (Event Management)

Griffith University
Feb 2003Mar 2005

BSB51001 Diploma Business (Frontline Management)

Gensis Corporate Training Solutions


"Just wanted to touch base and thank you again for your professionalism."
Hetty Johnston, Founder, Bravehearts Inc. 

"Innovative Training Techniques"
National Faculty Leader, ACTE

“Dear Erin, I just had to let you know that I think since the time you have been here I have progressed so much with your inspiration. Never change.”
Student Feedback (Face to Face Education)

"About the amazing feedback you received from each of your three office based colleagues during their appraisals.
This is relatively unusual as an output of the process, but they had hugely positive things to say about you, your work, your attitude, your commitment and your involvement in all things good about the departments' progress."
PTPS General Manager, LSV

"Erin you have been a dynamic and diligent member of iVvy's staff over the past few months. Your contributions and work ethic will be surely missed. I wish you all the best moving forward as I know you will be a success in your next chosen field of teaching.

Your ability to convey a great concept and product then inspire interest from your clients to become involved is of a high standard. This skill with be most valuable in teaching and you have the skills for it!"
Assistant Sales Manager, iVvy 



Mobile innovator (Dandenong Campus)


A representative has been chosen from each campus nationally to be a part of the ACTE Mobile Innovators Team. Each representative will guide their colleagues in the ongoing development of information technology and provide the necessary training to achieve success. Innovators will attend quarterly meetings to collaborate and consult on upcoming changes and provide feedback and new ideas. 


Mentorship Program (Compliance and Resource Development)


The Mentorship Program provides a select group of team members who have shown strong results within their role the opportunity to be guided into a chosen senior role within the company through a series of structured exercises aimed at developing a portfolio of knowledge ready for the next step. The mentee will shadow one of our company's leaders in the pathway selected. 


Change our Game - Scholarship Program

Sport and Recreation Victoria

The Change our Game Scholarship Program provides a new pathway to senior roles for women in sport.
There will be as many as 24 scholarships each year, ranging from $2,000 to $10,000 to provide professional development to enhance skills in sport leadership and management. The program will provide a total of $220,000 in scholarship funds.

The scholarships are targeted at women already working in sport and recreation organisations, who have fewer opportunities to set up and lead due to the male dominated nature of sport.