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Erin Light Stewart

Program Manager, Creative Services


Senior Programs Manager for visual and strategic consultancy, who is highly successful managing and supporting both external and internal teams, projects and programs. Extensive life-cycle experience creating, leading, and managing programs for various organizations and industries; including defense and civilian, technology, finance, travel and tourism, nonprofit, and member-based organizations. Track record of improved business processes, increased revenue, decreased costs, improved team synergy and productivity, and delivery of award-winning B2B and B2C visual communications products, as well as marketing programs and ad campaigns.

Strengths: Building Strategic Partnerships, Organizing Cross-Functional TeamsProgram/Project Management, Creative Process Management, Analyze/Restructure Ineffective Processes, Streamline Program Operations and Budget, Strategy, Campaign Management, Publications Development, Copyediting, Copywriting; Basic HTML, Web Development and Agile methodology

Work experience

Nov 2010Present

Program Manager, Creative Services

Maga Design, Inc

Manage a team of 14 local and remote staff and multiple contract resources. Oversee product/project lifecycle, workflow, resourcing, oversight, and development of the creative team which consists of both traditional media, web-based designers and developers.

Project/Product Management
DoD, Civilian, & Commercial clients
Identify and allocate resources
Establish project/product roadmap and timelines
Collaborate on product implementation and rollout efforts

Serve as internal Accounts Director and general "lightning rod" (troubleshooter), as the liaison between Design and Accounts teams to ensure effective workflow and time managements, appropriate resource allocation, with an eye on organizational strategy, operations, and business goals;
Provide recommendations and solutions for resolving internal and external challenges, provide key insights into day-to-day operations of the business at leadership, management and staff levels.
Provide support to CCO (Chief Creative Officer) and CIO.

Key Accomplishments in this role:
Through establishment and implementation of series of standing meetings and best practices, implemented significant improvements in communication, collaboration, and awareness within the multi-locational creative team as well as across the organization.
Lead the identification, introduction and roll-out of company-wide project and resource management tool.

(2010 thru 2012) Chief of Staff
Main point of contact between staff and leadership/executive team
Managed relationships and communication between CEO, leadership, Board members, clients and prospective clients
Oversaw management of Business Development pipeline planning meetings, touch points and report outs independently and on behalf of CEO
Established best practices and processes for various cross-functional operations and activities including weekly all-staff, account leads, production, pipeline, lessons-learned.


Marketing & Communications Consultant

NPBTS, NIB, NATSO,  AMA Austin & San Antonio, FMI,  

Long-term assignments involving marketing, communications and product marketing, including, but not limited to:
• NBPTS (National Board for Professional Teach Standards)
- Website design, content and user-testing for multiple member-specific educational and registration sites
- Program management of new and updated publications; standardization of annual publication format
- Implemented new communication system, resulting in all projects on time and under budget, to win six-figure funding bid
- Managed/updated product website
- Developed style guide for use across print and electronic media
- Presentation development 

Consulting on and developing ad-hoc marketing and communications programs for local and national clients.
o Updated small business program resulting in new branding and increased customer reach and exposure
o Developed marketing plan and key messaging for grassroots organization reaching multiple audiences to increase private funding and public exposure
o Introduced social and viral marketing to several small businesses to capitalize on inexpensive but effective marketing strategies

o Standardization of annual publication format 
o Development and standardization of style guide 
o Process development for key document production 
o Delivered all projects on time and under budget, resulting in winning six-figure funding bid 


Marketing Programs Manager

Amadeus, NA

Relaunched online corporate travel management tool for Fortune 500 prospects and clients, realigned brand messaging and product positioning.
• Updated strategic marketing goals to include unique website and electronic outreach
• Managed external client relationships, including PR and advertising agencies
• Met local and mature market needs by executing strong relationship building efforts
• Aligned needs of Marketing, Sales, and Product Development, streamlining Sales and Customer product delivery timelines
• Established key relationships with Global HQ (predecessors had met with strong resistance)


Sr Marketing Communications Manager

Led all internal and external marketing, communications and event efforts, resulting in expansion of responsibilities and promotions.
• Introduced new print process resulting in increased revenue and reader reach, while reducing production costs for all major publications, including monthly, quarterly and annual B2B and B2C publications (electronic and print)
• Implemented new operations processes resulting in shorter production cycle
• Developed and managed external relationships, including PR and ad agencies, custom publisher, printer, industry publications
• Updated style guide resulting e-commerce friendly communications strategies, positioning, and messaging
• Managed hotel program launch and advertising
• Managed online advertising relationships
• Facilitated and documented market research panel, driving key business model and marketing strategy changes
o Developed and executed industry leading turn-key direct marketing program which increased revenue 15% year one and 47% years two and three
o Altered conference showcase format from tabletop/display to hands-on/interactive, resulting in increased attendance and sponsorship dollars by 27%
o Reduced print costs by 18% through introduction of new printer and updated processes