Program Manager, Creative Services
Maga Design, Inc
Manage a team of 14 local and remote staff and multiple contract resources. Oversee product/project lifecycle, workflow, resourcing, oversight, and development of the creative team which consists of both traditional media, web-based designers and developers.
DoD, Civilian, & Commercial clients
Identify and allocate resources
Establish project/product roadmap and timelines
Collaborate on product implementation and rollout efforts
Serve as internal Accounts Director and general "lightning rod" (troubleshooter), as the liaison between Design and Accounts teams to ensure effective workflow and time managements, appropriate resource allocation, with an eye on organizational strategy, operations, and business goals;
Provide recommendations and solutions for resolving internal and external challenges, provide key insights into day-to-day operations of the business at leadership, management and staff levels.
Provide support to CCO (Chief Creative Officer) and CIO.
Key Accomplishments in this role:
Through establishment and implementation of series of standing meetings and best practices, implemented significant improvements in communication, collaboration, and awareness within the multi-locational creative team as well as across the organization.
Lead the identification, introduction and roll-out of company-wide project and resource management tool.
(2010 thru 2012) Chief of Staff
Main point of contact between staff and leadership/executive team
Managed relationships and communication between CEO, leadership, Board members, clients and prospective clients
Oversaw management of Business Development pipeline planning meetings, touch points and report outs independently and on behalf of CEO
Established best practices and processes for various cross-functional operations and activities including weekly all-staff, account leads, production, pipeline, lessons-learned.