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Summary

A highly adaptable office support professional with a history of excellence in corporate, technical, retail and personal environments.  With a proven ability to interface with all levels of the business structure, exceed customer satisfaction, and curb company expenditures. Strengths include solid problem solving skills, high attention to detail, time management and ability to incorporate my strengths to better the company.

Work History

Jun 2014Present

Account Manager

Comcast
  • Comprehensive knowledge of multiple products, software platforms, and soft skills to provide complete support
  • Excelled in elevating the customer experience, decreasing callback and visits, and using better judgement in financial responsibility
  • Made use of resources as well as submitting ideas to improve current functionality to save money for company
  • Acted as Art Director on team which included project management, delegating tasks and creating presentations
Feb 2014Jun 2014

Rebate Trainer

JACO Environmental/Appliance Distribution
  • Used approved training systems to teach new employees Jaco's proprietary appointment setting program as well as individual program requirements
  • Ongoing training for current employees to addnewprograms, update new procedures and address behaviors
  • Handling inbound overflow calls scheduling appliance pickups, answering questions and revising existing orders
Jun 2013Jan 2014

Contractor

Office Team
  • Providing support for temporary and miscellaneous assignments
  • Consulting for environmental company by setting appointments for appliance pick-ups
  • Responding to questions about disposal, rebates and canceling/rescheduling appointments
Dec 2011Nov 2012

Customer Service Representative

Comcast
  • Comprehensive knowledge of multiple products, software platforms, and soft skills to provide complete support
  • Excelled in elevating the customer experience, decreasing callback and visits, and using better judgement in financial responsibility
  • Made use of resources as well as submitting ideas to improve current functionality to save money for company 
Aug 2004Jul 2008

Resident Relations

Aimco
  •  Training new agents procedures and requirements of Resident Relations
  • Handled complaints and inquiries by phone, email and letter as well as managed the recordkeeping systems
  • Responded to BBB complaints and consumer affair complaints from around the country
  • Coordinated departments and specialists in times of crisis as well as insuring follow up, resolution and media oversight
Nov 2002Jan 2004

Customer Service Representative

EchoStar Corporation
  • Inbound support Dish Network Satellite Television Subscribers
  • Consistently maintained an 80% or better Quality score for Inbound customer service support
  • Maintained a 45% retention for customers leaving Dish Network 

Education

20102011

General Education

Shasta College
19972001

High School Diploma

Horizon High School

Brighton, Colorado

Skills

Computer Programs

Windows, Microsoft Office 2010 (Proficiency in Word, Outlook, Excel and PowerPoint), Adobe Photoshop, Google (Calendar, Gmail, Drive, Fonts) Word Press CMS, Social Network Content Management (Wordpress, Facebook, Twitter, Pinterest)

Soft Skills

Communication strengths for both internal and external customers, Problem Solving, Time Management, Adaptability, Clerical/Data Entry, Organization, Delegation

Equipment

PC, Multi Line Phone, Copier, Fax, Headset