Senior Onboarding Specialist
Intercontinental Exchange, ICE Data Services - Operations
- Understanding and managing client expectations effectively by providing a play by play throughout onboarding process.
- Actively engage while monitoring test progress, applying expert knowledge to meet client requirements.
- Working alongside internal stakeholders to ensure a seamless customer experience, successfully converting 98% of all trials to production.
- Create training documentation, procedures and presentations regarding client delivery to ensure accurate workflow related to internal organization processes.