DATAFEED Level III Product Support Specialist
Intercontinental Exchange (formerly Interactive Data Corporation)
- Serve as first point of contact for clients, vendors, internal support teams such as product management, finance, programming and delivery. Specialize in top level customer support in all aspects such as pre-sales inquiries, implementing client service, providing detailed cost estimates.
- Continuously build and maintain relationships with various points of contact ranging from top industry suppliers to internal product groups for the purpose of communicating and resolving related inquiries.
- Perform on-the-job education to newly hired employees as well as enhanced education to current employees to keep everyone up-to-date on changes made to procedures, software, and content.
- Collaborate with members of Client Service and Product Management to answer day-to-day questions, resolve problems, and work on product enhancements.
- Work with sales to identify opportunities and deliver value-added solutions to enhance our clients’ business.
- Maintain clear records of activity including Salesforce, Call reports, Service Requests and Monthly Activity Reports.