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Seek to work in an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. To lead, challenge and be challenged in a business/market development position. Analyze and improve marketing, sales and operational performance. Develop products, markets and relationships.

Work experience

Jan 2010Present

DATAFEED Level III Product Support Specialist

Intercontinental Exchange (formerly Interactive Data Corporation)
  • Serve as first point of contact for clients, vendors, internal support teams such as product management, finance, programming and delivery. Specialize in top level customer support in all aspects such as pre-sales inquiries, implementing client service, providing detailed cost estimates. 
  • Continuously build and maintain relationships with various points of contact ranging from top industry suppliers to internal product groups for the purpose of communicating and resolving related inquiries.
  • Perform on-the-job education to newly hired employees as well as enhanced education to current employees to keep everyone up-to-date on changes made to procedures, software, and content.
  • Collaborate with members of Client Service and Product Management to answer day-to-day questions, resolve problems, and work on product enhancements.
  • Work with sales to identify opportunities and deliver value-added solutions to enhance our clients’ business.
  • Maintain clear records of activity including Salesforce, Call reports, Service Requests and Monthly Activity Reports.
Apr 2007Jan 2010

Client Service Challenge Coordinator and Representative

Interactive Data
  • Resolved pricing and data queries for major accounts as challenge coordinator.
  • Developed and maintained valuable client relationships.
  • Worked with internal product groups to support and meet client expectations.
  • Manage queries and update clients, ensuring responses were made promptly.
  • Attend client visits and record meeting minutes and follow up on meeting takeaways.
Jan 2004Apr 2007

Data Transcriber / Instructor Cadre

Internal Revenue Service
  • Obtained and input tax documents into database with a 99% accuracy rating, ensuring batches of work were completed in a timely fashion.
  • Observed tax documents for inconsistent errors and problematic situations.
  • Displayed excellent leadership and time management qualities.
  • Prepare specific lesson plan notes, visual aids, handouts, corrections and updating notes and tests appropriate for the particular class.
  • Evaluate the performance of students/participants, analyze test results and counsel individuals on their performance, as appropriate.
  • Identify activities to follow on-the-job training that will reinforce trainees’ skills and knowledge associated with the job duties.






Business Management

Colorado Tech University

Liberal Arts & Sciences

Middlesex Community College

Additional Skills & Accomplishments:

Nominated and Awarded Client Rep. of the Quarter in 2010 and 2015.

Handpicked by management to participate in "Career Pathing" group to develop employee career paths and ladders within the company.  Outlined job descriptions and criteria, surveyed employees, and implemented employee banding levels.

Attend sales conferences, presenting client demonstrations and speaking to large groups.