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Summary

Motivated, personable business professional with talent for quickly mastering technology. Tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive confidential records & thriving in deadline-driven environments. Committed to effectively providing superior customer support under pressure, with a smile!

 

Work experience

WAH-Maritz Research Interviewer [GMCC Contract]

Maritz Research

Jul 2013Present

WAH-Escalations Supervisor & Complaint Resolution Agent

USA Contact Point, LLC

Inbound Customer Support Calls

Education

20112012

Medical Insurance Billing and Coding Program Certification

Allen School Online

Medical Terminology            

Current Procedural Terminology (CPT)

International Classification of Diseases, 9th Revision (ICD-9-CM)

Health Insurance Portability and Accountability Act Compliance (HIPAA)