Motivated, personable business professional with talent for quickly mastering technology. Tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive confidential records & thriving in deadline-driven environments. Committed to effectively providing superior customer support under pressure, with a smile!


Work experience

Work experience

WAH-Maritz Research Interviewer [GMCC Contract]

Maritz Research

Jul 2013 - Present

WAH-Escalations Supervisor & Complaint Resolution Agent

USA Contact Point, LLC

Inbound Customer Support Calls


2011 - 2012

Medical Insurance Billing and Coding Program Certification

Allen School Online

Medical Terminology            

Current Procedural Terminology (CPT)

International Classification of Diseases, 9th Revision (ICD-9-CM)

Health Insurance Portability and Accountability Act Compliance (HIPAA)