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Summary

I am dependable, hardworking, reliable and feel I would bring a high standard of work ethics to your organization.I am also very proficient with computer usage as I am professionally trained using Microsoft Office Suite.My educational background has given me a solid understanding of Customer Service satisfaction. I also feel my previous on-the-job training has given me the opportunity to provide great customer service as well as develop a better understanding for company needs. I am eager to apply for a position within your company and really look forward to becoming a candidate for hire.

Work experience

Apr 2014Present

Home Health Aide

Home Watch Caregivers
  • Check patients' pulse, temperature, and respiration.
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
  • Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
  • Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
  • Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
Sep 2014Nov 2014

Customer Service Associate

Insight Global

During this temporary position My Responsibilities were answering inbound calls assisting customers with payments and a number of inquiries in regards to his/her loan account. The skills I use to become a excellent customer service associate are remaining focused and helping others. I also use the system for guidance to provide the best customer service. 

Nov 2013Dec 2013

Picker/packer/runner

Belcan Staffing and Temp Agency

I Unloaded , picked and loaded products for shipping. Maintained accurate stock records and schedules. I also Worked at a rapid pace to meet tight deadlines.Transported goods from racks, shelves and vehicles.

Apr 2013Nov 2013

Customer Service Representative

Teleperformance

Inbound Customer Service Associate assisting customers on a wide range of topics including  billing product features, technical support , and sales. I  Provided accurate and appropriate information in response to customer inquiries. I also Collected customer feedback and made process changes to exceed customer satisfaction goals while Addressing customer service inquiries in a timely and accurate fashion.

Education

Jun 2011

High School Graduate

Marion-Franklin High School

Graduated A Year Early at the age of 16.

HighlIGHTS

  • Very good ability to learn new things and tasks
  • Excellent communication and interpersonal skills 
  • CPR/First Aide Certification
  • Reliable
  • Conflict resolution proficiency 
  • Fast learner 
  • Skilled Multi-tasker
  • High customer service standards 
  • Customer and Personal Service

Certifications

Apr 2014Apr 2016

CPR/First  Aide Certification

american red cross 

Adult & Child CPR/First Aide : valid for 2 years