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Erik Gunnarsson

Marketing Honours Graduate May 2016

Profile 

I am a motivated, results-driven individual with hands-on customer service and travel experience.
Resourceful and proactive, I combine effective communication skills with extensive product knowledge to identify opportunities and deliver a satisfactory outcome for both customer and company whilst working alone and as part of a larger team.
 
I am currently looking for an opportunity to further my career within the sales and custom service industry.

Key Skills

 Customer Service 

  • Trained new employees 
  • Ensuring that the customer has the best experience possible
  • Can tactfully manage difficult or emotional customers
  • Identifying opportunities for improvement of customer service
  • An ability to organise and present information for a varied audience 

Career History

20142015

Sales Representative 

SOVA AB 
  • Sweden's leading bed specialist
  • Sold high end beds 
  • B2C Sales 
  • Work Policy demonstrate commitment, transparency , responsibility and respect
20122014

Customer Service Back Office 

Coop MedMera Bank AB 
  • Customer Service
  • Sales
  • Administration 
20112012

Junior Account Manager 

Net Jobs Group AB
  • Sold Recruitment ads to Swedish companies 
  • B2B Sales
  • Worked with both old and new customers 
20112011

Field Sales Representative American Express

Vendator AB
  • Event Sales
  • Sold American Express cards to old and new customers 
  • Created new customers , giving service to existing customers and made ​​sure that
    American Express continued to be associated with top service and quality
20092009

Internship

American Express

Group & Events, Stockholm 

20092009

Internship

American Express

Business Travel, Stockholm

20102010

Internship

Lotus Travel, Stockholm

Education

20152016

Bachelor of Arts ( Honours) in Marketing 

Dublin Business School

The BA (Hons) in Marketing and associated streams aim to develop student understanding of current marketing principles in both business and non-profit contexts, together with their applications in marketing practice. This course is designed to meet the needs of tomorrow's marketing professional and the range of skills fostered will enable students to take advantage of opportunities to progress in a career in marketing management or a range of sub-disciplines.

20102011

Spanish language  course

Enforex Madrid

Spanish course that allowed me to improve my language skills and added advantage of becoming thoroughly acquainted with Spanish life and customs.

20082010

TRAC Certified Travel Services and Tourism Consultant 400 HVE credits 

Frans Schartau Business Institute Stockholm / Sweden

The programme is a two-year advanced higher vocational education programme specialising in travel and tourism.
Received a grade, diploma, a TRAC diploma and also Amadeus and IATA certificates as proof of completed and passed studies.

2008

Advanced English class

Kaplan's English School Cambridg

The courses focused on the four main aspects of language: reading, writing, listening and speaking. I also learned vocabulary and grammar, and how to speak in formal and informal discussions, interviews and strategies. 

2004

Upper Secondary School Social Science specialising in economics

Saltsjöbadens Samskola / Stockholm Sweden

Interests  

  • Sports as Golf, Running, Tennis and Snowboarding
  • Travel and and discover new countries and culture
  • To spend time with my friends and my family

Other Achievements

  • Good knowledge of Microsoft Office package (PPT, Word, Excel)
  • Volunteer at numerous Sporting Events                  
  • Teller in the 2009 European elections

Languages / Visa status

  • Swedish: Native tongue.
  • English: Excellent written and spoken knowledge.
  • Spanish: Intelligible
  • Norwegian: Intelligible
  • Danish: Intelligible
  • EU Citizen: Eligible to work in UK.

References 

  •  References available on request

Cover Letter

SSSB

                                                                                                                                                     Monica Ekman 

Wednesday, 7th April, 2016

Dear Monica !


My name is Erik and Im 30 years old from Stockholm, Sweden.

I am delighted to attach my CV for the Customer Service Representative role.
I am extremely interested in the opportunity of be a part of your Customer Service division.

When you will review my CV, you will see that I will graduate with an Honours Degree in Marketing, May 2016 in Dublin.


I make a best use of my strong passion for customers and their
experience through listening, understanding and using of data from the customers to gain deep-insights. I have a big share of curiosity about service and thrives in that environment.

With my accumulated experience and qualities, I am sure that I am in the best possible way to represent and be the face of your company. I like challenges and want to continually evolve.
I always have ambitions to take the leap forward to more responsibility and new facilities. 

Through my education and earlier jobs, I have developed skills in the sales and service area.
With previous work experience in various service occupations has given me many experiences in dealing with people, express my educational and work hard and under pressure.

My education has also helped me to develop a good perspective where I improved my skills in working independently and together and talk in groups and facing the audience.

It would be my pleasure to explore how I can contribute to your company.
You may reach me at +353 (0) 83 803 5947.

I am available for interview when it fits you.


Thank you very much for your consideration.
I look forward to hearing 
from you!


Yours Sincerely,

Erik Gunnarsson