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Work experience

Jan 2008Present

Independent Contractor

PDQ Computer Solutions
Apr 2009Mar 2011

Supervisor

Teleperformance

Supervised a team of 20 agents to help solve customer issues wirth phone, internet and video services.  Educated my team to a high quality standard when taking calls.  Reported to management on teams status and goal requirements.  Used remote access to assist computer troubleshooting.

Education

Jan 2009Sep 2011

Associate of Applied Science

ITT Technical Institute
Jan 2002Jun 2005

Associate of Applied Science Management

Columbus State Community College