Eric Zines

Eric Zines

Summary

Widely published and quoted telecommunications industry expert with twenty years of experience in converting new technologies into profitable services.I have experience in product management, product development, marketing, engineering, and sales.For most of my career, I have been responsible for turning new ideas and concepts into products, and then marketing and selling those services.

Work History

Work History
Jan 2004 - Present

Director of Sales Engineering

Level 3 Communications

I lead a team of Sales Engineers who are responsible for designing and selling customer network solutions. In this role, I spend my time working with customers to understand their requirements, and working with my team to develop them and make them stronger. We are having a great year, and consistently making our numbers!

Jan 2002 - Jan 2004

Product Development Lead

Level 3 Communications

I had responsibility for developing and launching Level 3's IPVPN and Ethernet services. Leveraging a cross-functional matrix team, I project managed the efforts from requirements through launch. Throughout my career, I have managed the development and launch of over 15 products and services, including telecom data services, consulting services, and a professional web site.

1999 - 2001

Director, Product Management

Yipes

I wanted the experience of working for a startup, and Yipes was the right place at the right time. During my time at Yipes, I was responsible for creating the products that we would sell, as well as the framework for delivering and managing those products. Creating structure and order from chaos and nothing was one of the most rewarding experiences of my career.

1997 - 1999

Analyst & Consultant

TeleChoice

As an Analyst and Marketing Consultant at TeleChoice, I was one of the most quoted and published networking professionals in the industry. Starting a new practice for the company, it was my job to make my name known and to raise awareness of the company's capabilities.  I performed one of the first primary research studies on enterprise VPN adoption, and published a comprehensive report based on the data.  I also helped a number of companies formulate their product and marketing strategies based on my knowledge of end user needs.  I authored a number of how-to books on creating services using new telecom technologies.

1995 - 1997

Product Manager

MCI

As the Internet spread to the consumer space, and at the same time, more companies were establishing their identities online, I was fortunate to work as a product manager on the internetMCI team.  I was tasked with defining new ways for enterprises to use IP technologies to improve internal processes, and then turning that into something that MCI could market.  We developed a number of enterprise networking solutions in partnership with Microsoft and Digital Equipment Corp.  We were successful in selling the joint packages to several companies, and achieved our sales targets.

1991 - 1995

Applications Engineer

MCI

As a recent college graduate, I had one of the best jobs on the planet. I worked in MCI's trade show organization setting up live demonstrations of the network's capabilities. I traveled internationally and set up sophisticated networks on a tight deadline, only to rip them down within a week!

Education

Education
1987 - 1991

B.S. Communications

Ohio University

I attended Ohio University, and graduated Summa Cum Laude with a dual major in Telecommunication Systems Management and Interpersonal Communications.  OU built the Telecom program to address the staffing needs created by the divestiture of the Bell System.  The curriculum included technical, management, business, and legal courses.  I believe that it was a great foundation for a career in telecom and data management.