Eric Robinson

Eric Robinson


Executive IT Leader with expertise in IT strategy, management and operations; application development and management; management and strategy consulting; and financial management. Delivered outstanding results while leading international, cross-functional teams on very large, demanding engagements; successfully built teams and developed people, managed multiple demanding projects concurrently, and defined successful strategies for meeting organizational objectives. Passionate about driving up ROI of technology investment through close relationships with clients and executive stakeholders to ensure alignment of IT projects to business goals.


Technology Strategy * IT Management * IT Operations * Executive Project Leadership * Application Development & Management * Lead Agile Projects * Client Relationship Management * Multiple Stakeholder Consensus-Building * Java * Websphere * Management & Strategy Consulting * Financial Planning & Management * Budget Management * Cross-Functional Leadership * Service Delivery Integration * E-Commerce & Social Media * Government Contracting * Pricing and Contract Management * Top Secret Security Clearance  (inactive) 

Work History

Work History
2006 - Present

Owner and President

Robinson Gamestore

Created and managed a profitable online game store business, growing the company to over $1M in sales in 18 months.


  • Became a market leader in the Toys and Games category with Amazon and a key early adopter of Amazon's Fulfillment By Amazon (FBA) strategy to expand utilization of warehousing and shipping capabilities.
  • Deployed automation to manage fulfillment, inventory leveling, pricing automation, and order management.
  • Built and managed relationships with suppliers, distributors, and service providers.
  • Created marketing plans and promotions to expand customer base and dramatically increase revenues
  • Pioneered use of social media to dramatically enhance customer retention and cross-selling opportunities, and to build event-based marketing opportunities.
2005 - 2011

Executive Program Manager


Managed all teams and applications worldwide focused on processing IGF contracts in more than 40 countries with revenues in excess of $8B annually.  Led development and deployment of financial services applications, re-engineered global business processes, financial reporting, and business controls.  Directly oversaw departmental budgets of more than $8M annually and more than 50 combined direct and matrixed employees.


  • Deployed systems and applications to more than 30 countries for contract document storage and accounts payable data, reducing average settlement time from over 30 days to less than 5.
  • Directed deployments to 10 countries for the strategic application that manages IGF's contracting process, resulting in 25% greater productivity and improved business controls.
  • Developed and communicated the worldwide application release strategy, providing prioritized application enhancements with greatly reduced defect rates and no upgrade-driven outages.
  • Generated savings of over $500,000 by out-sourcing and leading a widely-dispersed team with members in India, Hungary, Germany, Netherlands, UK, Brazil, and India.
  • Represented team through multiple audits successfully including ASCA reviews, process audits, and a portfolio audit that reviewed 6 applications concurrently; 100% success rate on all audits.
2001 - 2005

Senior Program Manager


Managed a team of project development team leads (PDTLs), application owners and business owners responsible for the contracting systems deployed for North American business processing for IBM Global Financing.  This included 6 Financial Services applications and multiple associated application interfaces.


  • Led deployment of new application for Canada; managed customer relationship and worked through prioritized list of APARs, dramatically improved relationship with customer organization.
  • Deployed and Installed applications to 11 additional countries, expanding the reach from the original 2 deployed countries to 13 resulting in significant productivity enhancement.
  • Managed the North American contract systems that handled annual volumes in excess of $5B in transactions, over 40% of WW IGF volumes.
2000 - 2001

Managing Consultant

IBM Global Services

Defined and led client engagements and mentored consultants in e-Business Strategy and Design.  Led engagement pursuits and teams focused in telecommunications, public sector, education, and financial services, generating and delivering over $2M in new consulting revenues.


  • Designed breakthrough new tool and methodology for rapid e-Business Diagnostics for evaluating client readiness for e-business; tool became backbone of service offering and revenue driver
  • Performed international site location evaluation for a global financial services firm, resulting in selection of international location with significant tax and labor benefits.
  • Defined client experiences, offering flows, and descriptions for new offerings being added to the e-Business Strategy and Change Category, providing new selling tools for the practice.
1999 - 2000

Regional Director


Developed relationship management solutions for clients.  Built teams focused on delivering services including strategic analysis, marketing planning, marketing communications, branding, and creative services while integrating activities with the technology services group.


  • Captured new opportunities within client base for delivering strategic insight, business planning, and risk / reward models, delivering over $900K top-line growth for new company
  • Directed delivery of services to major clients including Bellsouth, CBS Sportsline, High Speed Net Solutions, and Ecolab; client satisfaction scores on all engagements over 95%
  • Consulted with clients in a variety of domains including e-customer care, project prioritization within B2B and B2C segments; capitalizing on B2C database; and strategic analysis
  • Expedited Nexgenix' aggressive business maturation plans with a focus on moving the scope and scale of project delivery higher on the value curve.
1996 - 1999

Director, Pricing and New Business Analysis

AT&T Solutions

Established teams to pursue aggressive global growth targets.  Pioneered development of business infrastructure, processes, and policies for new professional services unit within AT&T, including the opportunity capture model, engagement and risk review processes, and global business funnel management.  Led and presented strategic pricing and structuring of major integration contracts.


  • Counseled capture management teams to winning strategies, contributing to CAGR over 400%.
  • Defined economic modeling, project and portfolio analysis, risk management, and estimation tools, enabling enhanced support to client engagement teams in a high-growth environment.
  • Produced targeting strategy resulting in turning the start-up Integration Practice profitable in 2 years.
  • Recruited, hired, and coached a high-performing, motivated staff of professionals leading pricing activity on complex integration contracts.
1984 - 1996

Various Roles of Increasing Responsibility


Additional AT&T Experience, Greensboro, NC

Manager, EFTPS Program

Capture Manager

Program Manager / Business Development Manager

Proposal Manager / Technical Writer


Sep 1992 - Dec 1994


Wake Forest University
1981 - 1984

Bachelor of Science

DeVry University



Solution Architect

Solution Architect - including value proposition, win strategy, solution realization approach, pricing strategy, pricing execution, proposal strategy, proposal development, solution pursuit, solution realization, business case development, offering development, offering integration, bundled offerings, alliance management, solution transition management, turnover documentation, negotiation, communication and collaboration, cross-functional teaming. Demonstrated over years of defining, developing, and delivering consulting and integration projects for multiple Fortune 500 companies. Multiple Award Winner for deal-structuring and client partnership.

Management Consulting

Managing Consulting - including software consulting, technology solutions, business and financial planning and management, marketing assessments, supply chain consulting and management, start-up consulting, business process consulting, channel management, routes to market, and organizational change. Defined, developed and delivered engagements for multiple clients with multiple professional services areas of major companies. Utilized many of these skills in defining and developing market opportunity as owner and president of online game stores, growing a start-up to over $1M/year in revenue in less than 18 months.

Enterprise Architecture

Enterprise Architecture -  including integration architecture, architecture frameworks, business architecture, application architecture, SOA governance, enterprise integration, investment control, IT transformation, solution architecture, software reuse, business alignment, and IT strategy. Directed multiple reviews of applications within the overall enterprise Architecture Review Board (ARB) to ensure application architecture consistency with enterprise direction and fit for use.

Program Management

Program Management - including benefits realization, PMO, business transformation, project turnaround, earned value management, dependency management scheduling, task analysis, WBS, business operations management, offshore management, transition management, and global delivery and deployment. Managed multiple demanding projects concurrently with competing resources and matrixed teams in a set of complex deployment environments.

IT Strategy

IT Strategy - including IT transformation, business alignment, IT financial management, IT governance, IT operations, and technology alignment. Managed financial applications responsible for creating contracts worldwide with values in excess of $8B annually, working closely with Service Delivery Center executives to ensure availability at critical quarter-end peak volume processing. Managed prioritization of IT project deployment. Confirmed application architecture was in alignment with Enterprise Architecture roadmap.

Application Development Management

Application Development Management - demonstrated through delivery of brand new custom-built global financial applications for IBM developed and managed through full software development life cycle (SDLC). Applications managed through Agile methodology, scrum, rigorous requirements management, and executive and stakeholder review process. Applications delivered to 40 countries worldwide, deploying significantly improving business controls and huge productivity gains.