Eric Jones

Eric Jones


Eric is a customer driven, senior business and technology leader with the acumen and value-add skills necessary to transform any service organization into a pure business partner with both internal and external customers.  He brings over 15 years of verifiable business operations and technology leadership success within the manufacturing, financial services and telecommunications sectors.  He conveys a clear, strategic course and strong sense of purpose, and is a strong motivator and manager of cross-functional and cross organizational teams.  Eric has a keen ability to identify impact, connection and integration points to align technology to the needs of the organization and partner in the purest sense.

Executive Management Expertise: Business and technology strategy, transformation management, managing globally distributed teams and BPO, fiscal planning and management, union labor relations and negotiation, executive and board-level communications and negotiations, operations/performance management, regulatory compliance, policy and process creation, execution and management.

Senior Technology Management Expertise: High availability distributed (UNIX, Linux, Windows) and mainframe (IBM) infrastructure, application development and management aligned to best practice SDLC, e-Commerce and content management, e-Discovery, technology security management, OSS/BSS infrastructure, EA, BI, ERP, CRM, SAP, Oracle products (Siebel 7.x and 8.x, Metasolv, eBill, Hyperion and PeopleSoft), Amdocs billing and customer management, all Microsoft technologies, Mercury Quality Center.

Senior-level technical project/program management:  Demonstrated ability to lead large projects from conception to on time/budget completion aligned to best practice project management life-cycle.

Work History

Work History


Eric P. Jones

Providing technology and management consulting for SMB's in Washington State.

* Currently engaged in providing technology services for an R&D manufacturing start-up.

* Client References Available

Apr 2009 - Present

Senior Technical Delivery Manager

T-Mobile USA

Currently a key member of start-up organization chartered to lead end to end delivery of high visibility development initiatives and the development owner for all retail, care and billing applications, along with product and services launches.

* Led successful initiative to systematically enforce contracted data services on tier one smart phone devices that led to 15% increase in data ARPU across the board.

* Led successful, ongoing unified UI development initiative in an effort to consolidate multiple retail and partner systems into a single UI to drive rep efficiencies and reduce operational expenses.

* Led successful development initiative to bring warranty and device insurance back in-house, which added $200 million + in EBITDA.

Feb 2007 - Apr 2008

Director - Information Technology

Alaska Communications Systems

Directed the corporate Information Technology team of 59 engineering, development and operations personnel, plus a contingent of 40 on-shore and off-shore consultants and contractors in a Windows, Unix/Linux and AS/400 environment for Alaska's premier integrated telecom provider.

* Successfully managed $13M operations budget to -.012% (goal +/- 2%) and $5M capital budget to +3% (goal +/- 5%).

* Set the roadmap for the ACS CRM (Siebel 8.0) environment, driving complete re-architecture of the front-end, middleware layer and back-end systems. Resulting in reduced call handling times, abandonment rates and reduced customer churn.

  * Set the three-year Enterprise Technology Roadmap for both corporate and OSS/BSS infrastructure to drive competitive advantage with application and environment consolidation by moving to a Service Oriented Architecture (SOA) with complete hardware and application platform standards.

* Set the three-year ACS Online Strategy Roadmap with full integration of E-Commerce, Content Management, Single Sign-on, Electronic Bill Payment and Presentment and Self-Service Provisioning of ACS services.

Sep 2001 - Feb 2007

Vice President - Enterprise Software Engineering and Management

Washington Mutual, Inc.

Directed an engineering team of 18 geographically dispersed employees, plus a large contingent of off-shore resources responsible for the entire software asset lifecycle, including development, test, QA and production, licensing ($200M+), compliance and support for all applications to 68,000+ internal and external IT customers. Also held other senior level positions.

* Nominated and accepted to sit on/chair corporate technology committees.

* Drafted, published and managed compliance to all policies, procedures and processes related to the software asset lifecycle.

* Led one of the most successful off-shoring projects at WaMu, reducing development, deployment and management cost by more than 50%.

* Inherited under-performing project at 15% of goal set by CIO.  Transformed off-shoring efforts, exceeded goal within one month and hit 300% of goal in second month.

* Achieved zero staff attrition with promotion to VP, through superior team building and management.

Jan 2001 - Jan 2004


Eric P. Jones

Vantage 5.00 ERP Project for Hydrosabre (Water Jet-Tech):  Provided implementation, functional analysis and development, supply chain management, materials and inventory management, and manufacturing operations management.* Following new ownership in 2001, provided startup and management services.* Company acquired again in 2004.

Dec 1997 - Jan 2001

Systems Development Manager

Contour Aerospace, Inc.

Led end to end technology development for ERP, shop floor automation and BI.