Eric is a customer driven, senior business and technology leader with the acumen and value-add skills necessary to transform any service organization into a pure business partner with both internal and external customers. He brings over 15 years of verifiable business operations and technology leadership success within the manufacturing, financial services and telecommunications sectors. He conveys a clear, strategic course and strong sense of purpose, and is a strong motivator and manager of cross-functional and cross organizational teams. Eric has a keen ability to identify impact, connection and integration points to align technology to the needs of the organization and partner in the purest sense.
Executive Management Expertise: Business and technology strategy, transformation management, managing globally distributed teams and BPO, fiscal planning and management, union labor relations and negotiation, executive and board-level communications and negotiations, operations/performance management, regulatory compliance, policy and process creation, execution and management.
Senior Technology Management Expertise: High availability distributed (UNIX, Linux, Windows) and mainframe (IBM) infrastructure, application development and management aligned to best practice SDLC, e-Commerce and content management, e-Discovery, technology security management, OSS/BSS infrastructure, EA, BI, ERP, CRM, SAP, Oracle products (Siebel 7.x and 8.x, Metasolv, eBill, Hyperion and PeopleSoft), Amdocs billing and customer management, all Microsoft technologies, Mercury Quality Center.
Senior-level technical project/program management: Demonstrated ability to lead large projects from conception to on time/budget completion aligned to best practice project management life-cycle.