Throughout my career I’ve helped people and organizations establish the right goals and execute strategies to achieve them. I frequently identify inconsistencies between a group's goals and current actions, and am equally at home charting a better path forward, executing change initiatives, and helping people develop capacity to achieve more than they thought possible. I’ve found that colleagues and clients recognize authenticity, and appreciate when we focus on helping them succeed. My desired next steps include second level leadership, and leading changes to accelerate business growth.

Work experience

Work experience

Director of Client Management, Digital Solutions Group

Sep 2010 - Present

Fiserv provides technology in the financial services industry, including innovations in payments, online banking, and mobile banking. I joined as an account executive and progressed to a management position where I currently lead a team of six account executives. My team's 25 clients spend $60M per year with our group. Our team increased sales 356% under my leadership. After a rebuilding year where we closed $16M (total contract value) in new business, we finished 2014 with $57M. Additionally, my team has consistently delivered payments revenue growth of more than 100% of corporate expectations, which includes a stretch goal, by renewing contracts with fewer discounts, and sometimes net increases.

I've expanded the team's capacity in several ways. First, I upgraded the team's talent by hiring five account executives in 15 months. I noticed that even our senior people mis-read the signs of a healthy negotiation process and the relative strengths of the parties' positions. I worked with Franklin Covey to provide a Win-Win Negotiation course for my team, plus others. My impact also extended beyond my team when I led the on-boarding process for new hires, and offsite strategy sessions. As an extra assignment, I've led an initiative for our division president that drives organic revenue growth by getting clients to engage in specific best practices. Our SVP said "Great job Erica! Thanks for the continued leadership on this very strategic initiative. You are doing an outstanding job driving this forward in a very thoughtful and strategic manner, supported by real facts."

Senior Director, National Sales

RBS WorldPay
Jul 2005 - Sep 2010

RBS WorldPay is one of the world's leading payment companies. I started as an account executive were I launched a niche market for which our company owned proprietary payments software. After signing six new Point of Sale dealers and other referral partners in the first 12 months, plus speaking at state and regional conferences, I was promoted to director. As a sales director I led strategy for growing the grocery and retail business in the Eastern United States. Consistently exceeding revenue goals, I helped move WorldPay into the national accounts space, and was recognized at the InnerCircle sales achievement program in 2008 and 2009. I was in line to take on a leadership role, but chose to come to Fiserv because I was intrigued by the opportunity to help clients achieve their business goals by making better decisions regarding emerging payments and enterprise software. 

National Account Manager

BellSouth Business
Sep 1997 - Jan 2008

BellSouth is a telecommunications company that's now part of AT&T. I started as a segment marketing manager responsible for bundling services across business units to benefit clients in a particular vertical segment -- education. This was during the advent of internet access in primary and secondary schools, and we executed a go to market strategy that increased revenue from this segment by helping clients see the vision for what they could accomplish with our services. I was directly responsible for executing the marketing communications strategy, where I led a cross-functional initiative between multiple product owners and our salespeople. I completed my MBA during this time, and was promoted to a sales role in national accounts. There I maintained dotted-line responsibility for four managers and several unionized support specialists. The team I led consistently exceeded sales and revenue targets in our work with Fortune 100 and other complex clients, including growth in managed services and mobile.

Executive Director

Georgia Assoc. of Partners in Education
Nov 1994 - Aug 1997

The Georgia Association of Partners in Education was a membership association for Chambers of Commerce, businesses, and school districts. Not able to afford an executive director, the board hired me as membership coordinator right out of college. They promoted me to executive director because I took an entrepreneurial approach to re-establishing strategic direction and revenue growth. After growing enough to hire a small staff, I represented our members state-wide and nationally, and collaborated with Georgia's largest companies to implement mentoring and advocacy programs. Following my departure the organization folded into another education advocacy organization, the Georgia Partnership for Excellence in Education.




Marietta College

Political Science major, and McDonough Center for Leadership & Business Scholar. Graduated Cum Laude with College Honors. Member of Omicron Delta Kappa leadership honor society, and varsity tennis letterman

Honors & Professional Achievements

Community Leadership