Fiserv provides technology in the financial services industry, including innovations in payments, online banking, and mobile banking. I joined as an account executive and progressed to a management position where I currently lead a team of six account executives. My team's 25 clients spend $60M per year with our group. Our team increased sales 356% under my leadership. After a rebuilding year where we closed $16M (total contract value) in new business, we finished 2014 with $57M. Additionally, my team has consistently delivered payments revenue growth of more than 100% of corporate expectations, which includes a stretch goal, by renewing contracts with fewer discounts, and sometimes net increases.
I've expanded the team's capacity in several ways. First, I upgraded the team's talent by hiring five account executives in 15 months. I noticed that even our senior people mis-read the signs of a healthy negotiation process and the relative strengths of the parties' positions. I worked with Franklin Covey to provide a Win-Win Negotiation course for my team, plus others. My impact also extended beyond my team when I led the on-boarding process for new hires, and offsite strategy sessions. As an extra assignment, I've led an initiative for our division president that drives organic revenue growth by getting clients to engage in specific best practices. Our SVP said "Great job Erica! Thanks for the continued leadership on this very strategic initiative. You are doing an outstanding job driving this forward in a very thoughtful and strategic manner, supported by real facts."