Vice President, Partner Development
Cayan Holdings, LLC
Cayan is a payment technology company that provides a cloud-based payment gateway, eCommerce solutions, and merchant services. I was brought in to develop and lead the team responsible for channel sales through existing Independent Software Vendor (ISV) relationships. We grew gross margin to 109% of quota, and increased the lifetime value of partnerships by facilitating new product integrations that opened new cross selling opportunities. Beginning with a team of four that was both reactive and tactical, I developed the team into a professional sales-oriented group of seven, who managed relationships with 358 software providers including Oracle, Salesforce, and Microsoft. We also ensured that escalated implementation, service and support issues were addressed to ensure client and partner satisfaction. As a member of Cayan's senior leadership team, I represented the partner channel in cross functional efforts including launching an online marketing portal; a proactive operational support team; a more robust product release process; EMV and TLS 1.0 technology migrations; and leveraging StandOut, a strengths based talent management program.