Objective

Applying for the IHG Future Leaders programme.

Work History

Work History
Oct 2014 - Present

Front Desk Agent

InterContinental Lisbon

Participated in the re-branding and re-opening of this new IHG property in Lisbon. Developed communication skills as well as a deeper understanding of problem handling. Focused in delivering a great experience to each and every guest.

Good feed-back from guests and colleagues, accomplished to be the star of the month of august of 2015.

Operating has Night Auditor replacing the Night Manager during weekends.

Independent user of Opera software.


Apr 2013 - Oct 2014

Front Desk Agent

Tiara Park Atlantic Lisbon

Assisting guests from pre check in with reservation details and preferences, preparing special requests and occasions. To check out, committed that all communications with guests are positive and efficient.

Operating also during the night shift as receptionist/night audit.


Jun 2012 - Aug 2012

Trainee - Reception

Zmar Eco Camp Resort and Spa

Reservations, guest relation and reception.

Basic use of NewHotel software.


Mar 2012 - May 2012

Trainee -  Health Club / Banquets

Penha Longa Hotel Spa and Golf

Uncharged for the inside and outside swimming pool, fitness room and game area.

Preparing event rooms, serving at cocktails, dinners and weddings. Events for over 100 people.


Apr 2011 - Jun 2011

Trainee-Bar

Penha Longa Hotel Spa and Golf

Trainee-Bar Guest service, preparation of simple cocktails and drinks.

Education

Education
Sep 2009 - Sep 2012

Graduation - Hotel Management

Escola Superior de Hotelaria e Turismo de Estoril

Hotel Operations / F&B Management / Front Office Management / Finance / Accounting / Marketing / Law and Tourism Legislation / Event Management / Human Resources Management

Aug 2010 - Jan 2011

Erasmus - Hotel Management

NHTV - Breda University of applied Sciences

Finance / Accounting / Marketing / Imagineering / Customer Relationship Management.

Able to adapt to a different country in a multicultural environment.

Languages

Skills

English

Full professional proficiency

Spanish

Full professional proficiency

French

Limited working proficiency

Portuguese

Native language