Erica Kelley

  • 301 4th Street Edgar NE
  • 402-460-0838
  • ericakelley1217@gmail.com
Erica Kelley

Work History

Work History
Apr 2012 - Aug 2012

Retail Sales Associate

US Cellular

Described use and operation of merchandise to customers.Received and processed cash and credit payments for in-store purchases.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Placed special merchandise orders for customers.Shared product knowledge with customers while making personal recommendations.Worked as a team member to provide the highest level of service to customers.

Oct 2008 - Sep 2010

Customer Service Representive

Verizon Wireless

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Received and processed cash and credit payments for in-store purchases.Described use and operation of merchandise to customers.Maintained friendly and professional customer interactions.Verified that all merchandising standards were maintained on a daily basis.Was a leading role in the conversion from Alltel to Verizon wireless in 2009.

Education

Education
May 2002

General Studies

Hastings Senior High School

Highlights

  • Approachable
  • Flexible
  • Dedicated Team Player
  • Reliable and Dependable
  • Cheerful and Energetic 

summary

Enthusiastic Sales Associate possessing expertise in the communications industry. Reliable, punctual and hard working. I have 2 years experience in field passing all certifications at both Verizon Wireless and US Cellular. I work great in fast paced and dead line driven environments. I was the only employee hired who was chosen to attend a one month training in Minneapolis MN to learn all of the Verizon Systems, price plans and about the devices. Once complettion of training my job was to make sure that the conversion from Alltel to Verizon went as smoothly as possible. I was the leader responsible for helping managers and other Verizon employees from corporate Verizon stores assist the previous Alltel employees with all questions about the Verizon POS systems, plans and pricing differences between the two companies.

Accomplishments 

I was named Associate of the Quarter for GP13 at Verizon Wireless in 2009.