Eric Owens

Passionate Leader

Work History

Work History

United States Air Force

United States Air Force
Air Force Honors & Awards, Air Force Commendation Medal, Air Force Longevity Medal, Air Force Achievement Medal, Air Force Marksmanship Medal, Air Force Cold War Medal, Air Force Armed Forces Service Medal, and Air Force Good Conduct Medal

Project Manager

Mikron Industries, a Quanex Division
Project Manager/ Lead Web Developer Agile Project manager and lead web developer for Mikron's Industries enterprise cloud services. Lead the successful implementation of tool and die orders application for the corporate cloud. Planned and directed small to mid-scale projects, and developed corporate Intranet applications. Lead full site development projects. Designed and coded application components in an Agile environment utilizing a test driven development approach. Created and maintained project tasks and schedules. Provided direction and shares knowledge with and mentored team members in areas of expertise. Identified and continuously acted to improve individual and team knowledge of new technologies, business processes and project management skills. Areas of expertise include web development and data visualization systems, plastics manufacturing, and web analytics platforms. Project lead to implement WordPress Content Management System and integration of legacy system and middle ware Tool & Die application. As an expert in systems analysis and web distributed systems, completed development of new data visualization system using cutting edge web dash boarding technology that showed real-time production data. Lead the planning and execution of web projects, production schedules, and quality assurance. Responsible for reviewing and assessing work requests, gathering estimates, schedule creation, gathering resource assignments, advocating the customer experience, and participate in recommending business solutions/alternatives for projects. Collaborate with department managers on project schedule execution, and with development teams on technical feasibility and implementation. Assess, anticipate and manage risks, issues, escalations and defects. Upon completion of system development, provided assistance with monthly processing and reporting. Key Initiatives and Achievements: Lead architecture for complex Enterprise wide solutions. Implemented data visualization dashboards improving real time production data decision models utilizing business intelligence software. Managed key project initiatives for Intranet and enterprise web projects. Cultivated an extraordinary level of web developer loyalty, achieving Lead Developer tenure during the six years. Wrote and persuasively presented proposals to executive team, and directed initiatives for executive dashboard program projected to save $250K per year. Supervised team of 3 web developers Made significant contributions to Mikron Industries manufacturing efficiency in the production of tool & die applications. Developed projects'(SOW, scope of work) and prepared proposals. MILITARY SERVICE(Honorable Discharge)

Web Producer

KUOW
KUOW Radio Web Producer Key project lead for(CMS) Content Management System evaluation, testing and implementation. Designed and coded application components in an Agile environment utilizing a test driven development approach. Supported and developed new features for kuow.org, adding campaigns, mailings to selected, classified or random users, statistics functionality in the admin part(tracking votes and donations on campaigns, tracking users and their activity on the site). Hand code and fix Internet website content, graphics, web content writing, copy editing, and proactively juggle multiple projects and assignments with web analytics. Project lead to implement WordPress or Joomla Content Management System. Met with department heads to understand their current technical environment, key business issues/drivers, and requirements. Worked closely with teams on the technical requirements to provide CMS solution-Identified requirements, including technical details sufficient for product definition. Presented the CMS solution to internal teams-Showcased solution and value that supported the business case for the total cost of ownership to KUOW Radio.

Elance

Elance
Working non-IT industry while attending continuing professional training.

Customer Service

Thorp Fuel LLC
Customer Service-Working in non IT industry while continuing training in technologies and searching for opportunities in IT.

Analyst Operations

Papa John's International Inc.
Analyst Operations-Rapidly diagnose, reproduce and resolve customer hardware, software and technical issues. Provide technical support, including analysis, debugging and(FCR, First Call Resolution) Tier 1 support. Maintain appropriate case and customer-related files and records in the CRM. Key Initiatives and Achievements: Top 5% case management and promoted early from associate to analyst.

Contract It Specialist

City of Kent, WA
Contract IT Specialist Deployment technician tasked with upgrading Windows XP machines to Windows 7 Professional. Installation of Wyse P25 zero client machines. Use SharePoint to maintain deployment tickets and assets in the web help desk ticketing software. Repurpose old computers with reimaged drives. Deploy and install ShoreTel model 230 IP phones using Shoreware Director. Decommission old hard drives and repurpose old machines. Lansweeper for inventory. Key Initiatives and Achievements: Used Ghost to image 310 hard drives with Windows 7 Pro using Aleratec Drive Imaging Server. Deploy 310 HP 8300 Desktops with Windows 7 Pro. SharePoint system for support tickets Deploy around 80 to 100 Wyse P25 Zero Client machines. Upgrade Windows XP machines to Windows 7 Pro and decommission old computers.

Contract It Specialist

Univar
Redmond WA Contract IT Specialist Deployment technician tasked with upgrading Windows XP machines to Windows 7 Professional. Imaging hard drives using Microsoft MDT. Maintaining deployment tickets and assets in the service-now help desk ticketing software. Repurpose old computers with reimaged drives. Decommission old laptops and desktops. Setup Cloud services on new machines and assist users with data transfer. Key Initiatives and Achievements: Used Ghost to image 350 laptops and desktops with Windows 7 Pro. Install software on models E5430 and E7010. Setup 0365 Cloud services on laptops and desktops Use SharePoint system for support tickets Deploy Dell OptiPlex Desktops with Windows 7 Pro.

Production Support Analyst Level III

Starbucks
Seattle, WA Production Support Analyst Level III Level III technical support for new installation of computer hardware, drive thru timer, video, and Starbucks Cloud access to Google NOC Level III managed switch support for Google high speed in stores, software and telephony systems, including software activation. Ensuring all LAN and WAN cabling and all Point of Sale(POS) hardware and software are fully functional and delivered prior to opening dates of new stores and remodel sites. Plans and maintains schedules, procedures, training materials and tracking methods for new store and remodel store activities. I post articles to Oracle Knowledge Center Portal when needed.

Education

Education

Baccalaureate

University of South Florida

Kentucky Polytechnic Institute

Skills

Skills
10
Technical Support
8
Project Management
Passionate PM with eight years of both formal and informal project management experience.
8
Windows
8
Web Development
8
VISTA
8
WINDOWS/95
10
DOS
8
Bottom Line