Summary

Highly accomplished, creative, and self-motivated professional, offering comprehensive experience in sales and marketing, contract negotiation, and project management; as well as in marketing and computer information systems. Highly commended for extensive background of account development and retention, complemented with hands-on experience in performing and supervising activities for customers. Capable of overcoming complex business challenges to outperform market competition. Accurate and highly ethical in all sales-related projects, contributing immediately to corporate financial goals and objectives. Expert at establishing professional relationships with customers, clients, and executives within multiple industries, while maximizing sales opportunities. Powered with exceptional organizational expertise, keen attention to detail, and extensive communication skills to foster positive team environments. Articulate communicator with multilingual fluency in English, Mandarin Chinese, and Taiwanese.

Work History

Work History
2014 - Present

Operations Manager 

AT&T AUTHORIZED DEALER IN NORTHERN CALIFORNIA
  • Improve the operational systems
  • Management reporting
  • Verify Open PO and TO list
  • Daily return Report
  • Trade in report
  • Communicate effectively with all team members throughout the company
  • Able to multi-task within a fast-changing, highly challenging environment
  • Provide additional support to all Retail Team Members on proper execution of back end processes
2012 - Present

IT / Network Support

AT&T AUTHORIZED DEALER IN NORTHERN CALIFORNIA
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Planning and undertaking scheduled maintenance upgrades
  • Investigating, diagnosing and solving computer software and hardware faults
  • Repairing equipment and replacing parts
  • Setting up user accounts, permissions and passwords
  • Fixing network faults
  • Training staff on new systems
  • Making sure all IT meets industry standards
2012 - 2014

Operations Assistant

AT&T AUTHORIZED DEALER IN NORTHERN CALIFORNIA
  • Provided expert oversight for the day-to-day operations which included replenishing office and computer equipment as necessary.
  • Delegated employee assignments and schedules in compliance with store operational requirements while also following up on work results.
  • Demonstrated adeptness in updating internal operation procedures document; storing, filing, and retrieving corporate documents and reports.
  • Rendered assistance to the operations manager as well as to the manager in scheduling team meetings and providing follow-ups.
2011 - 2012

Store Supervisor

AT&T AUTHORIZED DEALER IN NORTHERN CALIFORNIA
  • Developed and maintained solid and professional relationships with decision makers and provided sound solutions in alignment with customers’ needs to develop account base.
  • Assumed full responsibilities in processing incoming orders, coordinating shipments, and managing customer-related issues.
  • Expertly managed the entire public relations issues while addressed and resolved client enquiries quickly, eventually growing customer service based on client feedback.
2010 - 2011

Sales Representative

AT&T AUTHORIZED DEALER IN NORTHERN CALIFORNIA
  • Delivered outstanding post-sale customer services through phone interview or written feedback.
  • Contributed strategic insight to achieve win-win situations for both customers and the company.
  • Demonstrated exceptional interpersonal skills in dealing with customers to attain utmost customer satisfaction.

Education

Education
2010

Master of Science in Information Systems

Hawaii Pacific University
2008

Bachelor of Arts (B.A.)

Hawaii Pacific University

Skills

Skills

Microsoft Windows XP/Vista/7/8, 8.1

Microsoft Office

Awards and Honors

President’s Host

Hawaii Pacific University § Honolulu, HI (2008)

Commendation

American Advertising Federation § Honolulu, HI (2008)