Run global research capability within a digital agency across the entire client roster (Hulu, Google, Morgan Stanely, SONOS, & more). Key contributor in business development, thought leadership, and proprietary tool creation.
- Lead research focused strategy team, working across the entire client base and the global consultancy network.
- Establish an engagement process to emphasize human-centered strategy & consulting for digital, physical, and strategic products.
- Create client facing mixed methodology insight tools that are productized and delivered to clients.
- Drive client re-engagement with research tools after project delivery, helping increase satisfaction and organic client growth.
- Mentor internal strategy teams in true client need identification, protecting the "idea," and presenting strategic thinking through storytelling.
- Oversee resourcing strategy, growing profitable team utilization numbers from 60% to 85%, while expanding direct reports from two to 10, over two years.