- Systems Analyst
- Agio
- michaelagraham@outlook.com
- 253.459.9583
- Burnsville, Minnesota
- 952.913.9377
- ericharrington13@gmail.com
Summary
Highly accomplished veteran and network engineering professional with over 11 years of experience in designing, implementing, and supporting voice, data, and video network capabilities as well as load balancing technologies.
Skills
F5 Load Balancers
Palo Alto Firewalls
Cisco ASA Firewalls
Cisco Routers
Cisco Switches
Cisco Unified Call Managers
Certifications
Jan 2015 - Jan 2017
F5 Certified BIG-IP Administrator (F5-CA)
F5CA00001938
Sep 2013 - Sep 2016
Cisco Certified Network Associate (CCNA)
CSCO12491333
Education
Sep 2001 - Jun 2004
High School Diploma
Burnsville Senior High School
Professional Development
Milestone Systems, Inc.
- Configuring BIG-IP v11 with iRules
- Troubleshooting BIG-IP Local Traffic Manager v11
- Configuring BIG-IP Access Policy Manager v11
- Configuring BIG-IP Global Traffic Manager v11
- Configuring BIG-IP Local Traffic Manager v11
U.S. Army
- Senior Leadership Development Course
- Advanced Leadership Development Course
- Introductory Leadership Development Course
- Advanced Skills Course in Network Administration
- Basics Skills Course
Projects
Network Integration Exercise 14.2
- Assumed the role of the principle network engineer integrate current network assets into the Army’s test network to help validate future network technology for the Army.
- Maintained a network comprised of over 300 routers and switches covering more than 3,000sq miles capable of supporting nearly 9,000.
Training Doctrine for Soldiers
- Appeared in over 40 hours of training videos tailored to help develop the skills of new recruits attending routing and switching courses.
- Developed briefings and network diagrams for individuals attending the Signal Captain’s Career Course (SCCC) so they can make informed decisions in the field.
Diyala Governorate Network Expansion
- Maintained the existing network within the Diyala Province of Iraq while expanding the network for eventual turnover of responsibility to the replacement unit.
- Expansion of the network covered more than 6,800sq miles using commercial line-of-sight and satellite equipment to support over 4,000 people with network connectivity.
Experience
Sep 2014 - Present
Remote Administration Engineer
Milestone Systems, Inc.
- Work with customers, internal staff, and L3 vendor partners at varying levels of experience to provide excellent customer service and meet SLAs of managed F5 devices within customer networks.
- Utilize various troubleshooting tools, facilities, and equipment at Milestone Systems to replicate/solve customer issues, set customer expectations, and accept ownership of customer issues.
- Develop standard operating procedures and other documents for customers to understand remote administration operations and make informed decisions within their networks.
Aug 2013 - May 2014
Staff Sergeant/Senior Network Engineer
U.S. Army
- Led a team of five very specialized, mid-career IT professionals in line-of-sight transmission, satellite transmission, frequency, LAN, WAN, voice and data installation and operation.
- Principle network engineer that planned the integration of current network assets into the Army's test network to help validate future network technology to be purchased by the Army.
- Served as the primary network engineer for the team who implemented the first Data Dissemination System (DDS) into the Army's tactical network infrastructure.
Nov 2010 - Jul 2013
Staff Sergeant/Network Engineer
U.S. Army
- Trained 12 teams of 6 network administrators of entry-level and mid-career IT experience in network administration fundamentals as well as troubleshooting procedures.
- Troubleshot tier 3 network problems and outages; collaborated with other Network Engineers on network optimization; implemented network-wide configuration changes.
- Operated as the lead network engineer for the team who expanded the capabilities of the Enhanced Position Location Reporting System (EPLRS) as a first in the Department of Defense.
Oct 2007 - Oct 2010
Sergeant/Senior Network Administrator
U.S. Army
- Mentored and evaluated a team of six network administrators in preparation to deploy to Iraq; executed comprehensive tier 2 troubleshooting procedures.
- Led a team of nine people in the planning and implementing of redundant network communications services for Operation "The Last Convoy", marking the end of Operation Iraqi Freedom.
- Maintained the existing commercial network infrastructure in the country of Iraq while expanding the network to handover responsibility to the Iraqi government.