Eric Grant

Head of Learning and Development Department for virtual assistant service company with 500+ employees. Responsible for building and managing eLearning program focused on delivery excellent customer service experiences.

• Developed strategies for instructional deployment, design of training curriculums, and virtual classroom instruction.
• Introduced‘ Big Buddy' mentor model to enhance informal learning in on-the-job environment and the utilization of human resources for curriculum scalability
• Managed team of Trainers and Training Assistants and proliferated team ethos of organizational learning, mentorship, and lifelong learning
• Facilitated learning programs(Employee Training, Leadership Development Program, Individual Development Plans) for over 1, 000 employees; focusing on company core values of excellence, efficiency, and customer service.

Taught ESL classes to high-school students in South Korea

Assisted in grant-funded research on long-term stress reduction through meditation and healthy eating

Deployed educational courses and materials to thousands of health-care IT professionals