Eric Grant

Learning & Development Leader

Work History

Work History
2012 - 2015

Head of Learning and Development

Zirtual; Las Vegas, NV

Head of Learning and Development Department for virtual assistant service company with 500+ employees. Responsible for building and managing eLearning program focused on delivery excellent customer service experiences.

  • Developed strategies for instructional deployment, design of training curriculums, and virtual classroom instruction.
  • Introduced‘ Big Buddy' mentor model to enhance informal learning in on-the-job environment and the utilization of human resources for curriculum scalability
  • Managed team of Trainers and Training Assistants and proliferated team ethos of organizational learning, mentorship, and lifelong learning
  • Facilitated learning programs(Employee Training, Leadership Development Program, Individual Development Plans) for over 1, 000 employees; focusing on company core values of excellence, efficiency, and customer service.
2010 - 2011

English Teacher

GEPIK; Guri, South Korea

Taught ESL classes to high-school students in South Korea

2009 - 2010


Center for Investigating Healthy Minds; Madison, WI

Assisted in grant-funded research on long-term stress reduction through meditation and healthy eating

2007 - 2009

Training Team

Epic Systems; Verona, WI

Deployed educational courses and materials to thousands of health-care IT professionals



B.A; English and History

University of Wisconsin-Madison