Printing tool Download PDF

Eric Dexter R. Palisoc

IT Supervisor at Prodiaman Oil Services

Work experience

May 2013May 2014

IT Supervisor / Network Administrator / Desktop end-user Support

Prodiaman Oil Services, Lda
  • Supervise IT Staff
  • Windows server administration
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
Jan 2009Feb 2013

IT Supervisor / Network Administrator / Desktop end-user Support

Namkwang International Engineering & Construction, Lda
  • Configure maintain Active Directory
  • Configure and monitor server operating system services
  • Configure and monitor networks
  • Configure and monitor Edge Firewall
  • Internet bandwidth management
  • E-mail (POP & SMTP management)
  • Install and maintain hardware
  • Deploy desktop operating systems
  • Manage server and desktop security
  • Support and maintain desktop applications
  • Manage backup and system recovery
Apr 2008Aug 2008

Technical Support Representative

Teletech
  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about HP products and  services
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
  • Diagnose and resolve technical hardware and software issues, provide information about equipment warranty
  • Identify and escalate priority issues per Client specifications;
  • Redirect problems to appropriate resource
  • Accurately process and record call transactions using a computer and designated tracking software
  • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
  • Follow up and make scheduled call backs to customers where necessary
  • Stay current with system information, changes and updates

 

Dec 1999Feb 2008

Network Administrator / Desktop end-user Support

Intermediaries International Inc.
  • Install and support LANs, WANs, network segments, Internet, and intranet systems.
  • Install and maintain network hardware and software.
  • Analyze and isolate issues.
  • Monitor networks to ensure security and availability to specific users.
  • Evaluate and modify system's performance.
  • Identify user needs.
  • Determine network and system requirements.
  • Maintain integrity of the network, server deployment, and security.
  • Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
  • Design and deploy networks.
  • Perform network address assignment.
  • Assign routing protocols and routing table configuration.
  • Assign configuration of authentication and authorization of directory services.
  • Maintain network facilities in individual machines, such as drivers  and settings of personal computers as well as printers.
  • Maintain network servers such as file, print and dbase server.
  • Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.

Education

Jun 1994Apr 1996

Industrial Electronics Technology 

Lyceum of the Philippines

Technical Vocational Course