Eric Dexter R. Palisoc

  • Bacoor Cavite
Eric Dexter R. Palisoc

Work History

Work History
May 2013 - May 2014

IT Supervisor / Network Administrator / Desktop end-user Support

Prodiaman Oil Services, Lda
  • Supervise IT Staff
  • Windows server administration
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
Jan 2009 - Feb 2013

IT Supervisor / Network Administrator / Desktop end-user Support

Namkwang International Engineering & Construction, Lda
  • Configure maintain Active Directory
  • Configure and monitor server operating system services
  • Configure and monitor networks
  • Configure and monitor Edge Firewall
  • Internet bandwidth management
  • E-mail (POP & SMTP management)
  • Install and maintain hardware
  • Deploy desktop operating systems
  • Manage server and desktop security
  • Support and maintain desktop applications
  • Manage backup and system recovery
Apr 2008 - Aug 2008

Technical Support Representative

Teletech
  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about HP products and  services
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
  • Diagnose and resolve technical hardware and software issues, provide information about equipment warranty
  • Identify and escalate priority issues per Client specifications;
  • Redirect problems to appropriate resource
  • Accurately process and record call transactions using a computer and designated tracking software
  • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
  • Follow up and make scheduled call backs to customers where necessary
  • Stay current with system information, changes and updates

 

Dec 1999 - Feb 2008

Network Administrator / Desktop end-user Support

Intermediaries International Inc.
  • Install and support LANs, WANs, network segments, Internet, and intranet systems.
  • Install and maintain network hardware and software.
  • Analyze and isolate issues.
  • Monitor networks to ensure security and availability to specific users.
  • Evaluate and modify system's performance.
  • Identify user needs.
  • Determine network and system requirements.
  • Maintain integrity of the network, server deployment, and security.
  • Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
  • Design and deploy networks.
  • Perform network address assignment.
  • Assign routing protocols and routing table configuration.
  • Assign configuration of authentication and authorization of directory services.
  • Maintain network facilities in individual machines, such as drivers  and settings of personal computers as well as printers.
  • Maintain network servers such as file, print and dbase server.
  • Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.

Education

Education
Jun 1994 - Apr 1996

Industrial Electronics Technology 

Lyceum of the Philippines

Technical Vocational Course