Emerson Proenca

Work History

Work History

Food and Beverage Manager

Whitbread PLC

EMPLOYMENT

PREMIER INN LOUGHTON BUCKHURST HILL (WHITBREAD GROUP PLC)

50 Bedrooms Property, Responsible for 3 Waiters 2 Chefs, 6 Receptionists and Housekeeper Team of 1 Supervisor and 4 Housekeepers.

Deputy General Manager, November 2008 – Present

·Supporting the general manager to recruit, motivate, manage and develop the team in a way that ensures high level of employee retention and performance,

·Demonstrating a strong leadership qualities

·Budget and forecasting for Area Manager

·Ensure that high standards is place

PREMIER INN LONDON EDGWARE (WHITBREAD GROUP PLC)

111 Bedrooms Property, Responsible for 2 Supervisors and 8 Entry Level Employees

Rooms and Property Manager Shooting Star Management, Oct 2007 – Aug 2008

Duties include:

·Deputising for the General Manager

·Project (Reducing complaints ratios and money loss from £2047 to £347 within 3 months)

·Supporting the general manager to recruit, motivate, manage and develop the team in a way that ensures high level of employee retention and performance

·Making sure all aspects of the hotel run smoothly

·Playing a major role in strategic planning, sales and marketing

·Handling budgeting and forecasting

·Instilling a culture of continuous improvement

·Ensuring staff are motivated and enthusiastic

·Demonstrating strong leadership qualities

·Motivating the team

·Promoting good brand awareness

PREMIER INN LONDON COUNTY HALL (WHITBREAD GROUP PLC)

314 Bedrooms Property, Responsible for 3 Bar Entry Level Employees & 4 Restaurant Entry Level Employees

Take Ins of £2000 Daily

Bar Manager, March 2006 – October 2007

Duties included:

·Deputising for the General Manager

·Supporting the general manager to recruit, motivate, manage and develop the team ensuring a high level of employee retention and performance.

·Departmental budgeting and forecasting

·Reducing (wastages from -£7000 to £1100in money lost at the first financial audit) and maximizing revenue on Bar, controlling stock by placing action and communicate to all the employees with clear graphs and charts.

·Managing inventory, ordering

·Ensuring staff motivation, training and development

·Developing rota

·Opening, reconciling & closing Micros System (Food & Beverage automated system)

·On October 2007 was promoted to Rooms & Property Manager as part of the company Shooting Star Management Trainee Program

PREMIER INN LONDON COUNTY HALL (WHITBREAD GROUP PLC)

314 Bedrooms Property, Responsible for 8 Entry Level Employees

Up to 400 Covers on Weekdays, Up to 550 Covers on Weekends (Buffet)

Restaurant Breakfast Supervisor, March 2005 – March 2006

Duties included:

·Responsible for coordinating the team in setting up the restaurants and buffet stations.

·Opening and closing Micros (Food & Beverage System)

·Motivating the team (Reducing turnover by 10%)

·Developing, training and coaching the team

·Forecasting and cost control

·Increase the breakfast consumption per guest ratio by 10%

·On March 2006 was promoted to Bar Manager

Dec 2001 - Mar 2005

Bar Person

Punch Pub Company and Punch Taverns

SPIRIT GROUP, LONDON

Take Ins of £10.000 Weekly

Bar Man & Trainee Team Leader, 2001 – 2005

Duties included:

  • Responsible for timely completion of all basic wine and ales representation
  • Preparing all workstation areas
  • Operating system, floating tills
  • Customer care
  • Coordinating all workstation cleaning schedules at the end of shift to ensure standards were maintained.
May 1996 - Aug 2000

Team Leader

Wal-Mart Distribuicao Brasil S/A.

Duties included:

  • Started work as an administrator and developed to a department manager.
  • Responsible for training staff in all aspects of administration and computing
  • Responsible for development and maintenance of stock control costs
  • Dealing with suppliers
  • Customer Care

Education

Education
Apr 2006 - Dec 2008

BTEC – HND

London Hotel School

  • Food & Beverage Investigation
  • Marketing Management
  • Accounting
  • Conference and Banqueting Management
  • HR- People Management
  • Quality Management
  • International Hotel Management
  • Rooms Service Management
  • Sales and Marketing Management
  • Global Technology
Apr 2004 - Dec 2005

CTHCM

West London College

  • Including 30 IATA points
  • Virgin Atlantic IATA, fare and ticketing – level 1 and 2.
  • Galileo CRS – Professional competency certificate.
  • Tourism hospitality Management industry.
  • Management of tourism and hospitality industry
  • Supervisory management of tourism hospitality industry.
  • Geography of tourism hospitality industry.
  • Travel Agency Finance
  • Tour Guide Operations

Skills

Skills

Computing

Programming C/C++

Interest

Sports (Football, Formula 1 and Tennis)

Objective

  • I am a dedicated individual who aims to develop and improve my experience and knowledge in the business administration, sales and Marketing.
  • I am committed and recently completed training in tourism and hospitality.
  • I am a self-motivated, hardworking and reliable with a range of practical labouring skills.
  • I have a good initiative to work on my own and as part of the team.
  • I am dedicated to maintaining high standards.