Esther.Pearman@Gmail.Com Pearman

Work History

Work History

Professional Summary

Professional Summary

 Goal-driven professional with nineteen years of significant progressive leadership experience and expertise that is highly applicable to management, including ability to deliver superior personalized client service, cultivate strong business relationships, make real time decisions and resolve issues in a way that propels growth. Creative outside-the-box thinker who approaches strategic development with innovative vision, high ethical standards, unsurpassed work ethic and ability to communicate effectively across management levels and disciplines to build highly effective cross-functional teams.  Dynamic, results-oriented professional with strong analytical, problem solving, and project management skills, as well as commitment to excellence and quality customer service:  adept at delivering enhanced productivity and increased profitability.Excellent team player that listens thrives on collaboration with diversely talented team members, and integrates their divergent thoughts, opinions and perspectives into meaningful action.Successful at managing multiple priorities, and performs under pressure in a fast paced, rapidly changing environment.Financially responsible and fiscally minded leader dedicated to organizations mission and committed to meeting high standards of performance in all projects undertaken.

Professional Summary

Professional Summary

 Goal-driven professional with nineteen years of significant progressive leadership experience and expertise that is highly applicable to management, including ability to deliver superior personalized client service, cultivate strong business relationships, make real time decisions and resolve issues in a way that propels growth. Creative outside-the-box thinker who approaches strategic development with innovative vision, high ethical standards, unsurpassed work ethic and ability to communicate effectively across management levels and disciplines to build highly effective cross-functional teams.  Dynamic, results-oriented professional with strong analytical, problem solving, and project management skills, as well as commitment to excellence and quality customer service:  adept at delivering enhanced productivity and increased profitability.Excellent team player that listens thrives on collaboration with diversely talented team members, and integrates their divergent thoughts, opinions and perspectives into meaningful action.Successful at managing multiple priorities, and performs under pressure in a fast paced, rapidly changing environment.Financially responsible and fiscally minded leader dedicated to organizations mission and committed to meeting high standards of performance in all projects undertaken.

Oct 2012 - Present

Assistant Store Manager

Michael Kors

 Serve as Assistant Store Manager $5 million business and reports directly to Store Manager. Facilitate training and development up to 20 direct reports.  Develop strategies on an ongoing basis,with leadership team to drive results and provide better productivity, manage and control payroll expense.Organize, schedule and manage logistics and labor management of new product launches, visual presentation workload, floor moves and window changes.  Directs company merchandising compliance direction, and trains peers and staff on visual merchandising direction.  Identifies and recommend product development priorities based on consumer insights, assist in continuous development of systems to facilitate seamless workflow of business processes. Facilitate visual merchandising walk-through with store manager and assistant store managers to discuss key performance indicators.  Educate and train staff members on key merchandise programs that contribute tostore achieving its allocated budgeted forecast.  Facilitate product knowledge training with staff members, to increase staff performance and key performance indicator performance on sales floor. Effectively provide Jet-Set service training to all direct reports, by utilizing M.I.C.H.A.E.L moments.

Mar 2011 - Oct 2012

Assistant Store Manager

Bath and Body Works
Assistant Store Manager, Woodbridge, VA Served as Assistant Store Manager $3. 5 million business. Developed detailed plans, goals and objectives for short and long-range implementation of programs and developed criteria for evaluating their effectiveness. Inspired leadership team to facilitate employee development activities, set up quarterly training meetings. Managed up to 175 direct reports; communicated vision and store performance expectations, assisted with and evaluated succession plans to ensure career paths for all employees; identified top talent and recruited specific skill sets required for existing and future opportunities. Handled employee issues for employment/employee retention matters; guided management performance appraisal process for store. Organized physical inventory process and communicated statistical results orally and written format to leadership and back of house teams. Organized, scheduled, and managed logistics and labor management of new product launches, visual presentation activities, floor moves and window changes. Directed company merchandising compliance direction, and assisted with selection of visual merchandise team.
Aug 2010 - Mar 2011

Store Manager

David's Bridal

Functioned as Store Manager directing $2.5 million business. Developed strategies on an ongoing basis to drive business results; solved problems and corrected processes to ensure quality service, satisfy customer needs, and assure company’s interests and resources were effectively utilized; planned and implemented internal controls; utilized narrative and statistical material to track labor hours against business trends.  Drafted reports and presented for review to executive level management.   Prepared daily record of transactions, audited monthly accounts and tracked inventory paperwork to ensure compliance of store with company’s standard procedures and practices.Facilitated management and staff development to ensure store growth and minimize turnover.  Coached and inspired team, to achieve top line sales through CRM (Customer Relations Management). Managed up to 2 Assistant Store Managers, and up to 25 direct reports; communicated vision and store performance expectations, assisted with and evaluated succession plans to ensure career paths for all employees; identified top talent and recruited specific skill sets required for existing and future opportunities. Provided C.E.P (Consultant Earning Potential) reviews monthly to staff team.  Handled employee issues for employment/employee retention matters; guided management performance appraisal process for store.Participated in weekly visual merchandising walk-through with Assistant Store Managers, to discuss key performance indicators.  Educated and trained staff members on key merchandise programs contributed to store achieving its allocated budget forecast.  Organized and implemented special events including runway show production in local demographics.  Created a separate Photography Department in store, to generate additional revenue stream.  Revenue stream covered additional labor hours and added to profitability bottom line.  Created client alterations area in store to add additional revenue to profitability bottom line. Improved communication and process with shipping carriers; suggested back of house process improvement to eliminate shipping errors.  Trained, developed staff utilize recovery statements sales floor, to protect store and company assets.

Oct 2007 - Jul 2010

Assistant Manager

Bank of America
Assistant Manager, Gladstone, MO Reported directly to Branch Manager. Responsible for executing integrated sales, relationships and credit strategies. Expanded, referred opportunities to segment partners where appropriate; set daily performance expectations for team utilizing“ in the moment 360 coaching”, to inspect what was expected from all team members. Utilized and trained“ Selling the Bank of America Way with Package Solutions,” to open deposit accounts, respond to client inquiries, resolve outstanding client issues and or concerns, and deepen existing relationships. Organized and presented community business banking seminars to attract new clients, expanded existing relationships utilizing effective calling techniques earning trust and leveraging bank products and services relevant to fulfill client's needs and aspirations. Demonstrated teamwork within the financial center and treated co-workers valued customers, provided ongoing coaching and training to tellers and Personal Banker Associates, identified referral opportunities, sourced, acquired and expanded client relationships.
Nov 2006 - Aug 2007

Store Manager

Payless Shoe Source

Functioned as Store Manager directing $2 million business. Developed strategies on an ongoing basis to drive business results; solved problems and corrected processes to ensure quality service, satisfy customer needs, and assure company’s interests and resources were effectively utilized; planned and implemented internal controls; utilized narrative and statistical material to track labor hours against business trends.  Drafted reports and presented for review to executive level management.   Prepared daily record of transactions, audited monthly accounts and tracked inventory paperwork to ensure compliance of store with company’s standard procedures and practices.Managed up to 2 Assistant Store Managers, and up to 20 direct reports; communicated vision and store performance expectations, assisted with and evaluated succession plans to ensure career paths for all employees; identified top talent and recruited specific skill sets required for existing and future opportunities.  Utilized the Customer Journey Training Program, to train team. Performed semi-annual merchandise audits for District teams.Organize, schedule and manage logistics and labor management of new product launches, visual presentation workload, floor moves and window changes.  Directs company merchandising compliance direction, andtrains peers and staff on visual merchandising direction.  Identifies and recommend product development priorities based on consumer insights, assist in continuous development of systems to facilitate seamless workflow of business processes.

Mar 2005 - Nov 2006

Assistant Store Manager

David's Bridal
Assistant Store Manager, Lenexa, KS Served as Assistant Store Manager $3 million business. Served as Acting Store Manager 5 month interim while Store Manager was on medical/vacation leave. Developed detailed plans, goals and objectives for short and long-range implementation of programs and developed criteria for evaluating their effectiveness. Inspired leadership team to facilitate employee development activities, set up quarterly training meetings; communicated vision and store performance expectations, assisted with and evaluated succession plans to ensure career paths for all employees; identified top talent and recruited specific skill sets required for existing and future opportunities. Handled employee issues for employment/employee retention matters; guided management performance appraisal process for store. Facilitated management and staff development to ensure store growth and minimize turnover. Coached and inspired team, to achieve top line sales through CRM(Customer Relations Management). Managed up to 2 Assistant Store Managers, and up to 30 direct reports; communicated vision and store performance expectations, assisted with and evaluated succession plans to ensure career paths for all employees; identified top talent and recruited specific skill sets required for existing and future opportunities. Provided C.E.P(Consultant Earning Potential) reviews monthly to staff team. Transitioned 27 employees that spoke a variety of different languages from manual time clock procedures to blue cube. Participated in weekly visual merchandising walk-through with Assistant Store Managers, to discuss key performance indicators. Educated and trained staff members on key merchandise programs contributed to store achieving its allocated budget forecast. Organized and implemented special events including runway show production in local demographics. Served as Liaison for David's Bridal and individual vendors like the Perfect Wedding Guide and Mary Kay Consultants. Created client alterations area in store to add additional revenue to profitability bottom line.
Aug 1999 - Mar 2005

Store Manager

Victoria Secret

Functioned as Store Manager directing $3.5 million business. Developed strategies on an ongoing basis to drive business results; solved problems and corrected processes to ensure quality service, satisfy customer needs, and assure company’s interests and resources were effectively utilized; planned and implemented internal controls; utilized narrative and statistical material to track labor hours against business trends.  Drafted reports and presented for review to executive level management.   Prepared daily record of transactions, audited monthly accounts and tracked inventory paperwork to ensure compliance of store with company’s standard procedures and practices. Managed up to 3 Assistant Store Managers, and up to 25 direct reports; communicated vision and store performance expectations, assisted with and evaluated succession plans to ensure career paths for all employees; identified top talent and recruited specific skill sets required for existing and future opportunities. Participated in weekly visual merchandising walk-through with Assistant Store Managers, to discuss key performance indicators.  Educated and trained staff members on key merchandise programs contributed to store achieving its allocated budget forecast

Education

Education

Johnson County Community College

Skills

Skills

Professional Summary

Professional Summary • Goal-driven professional with nineteen years of significant progressive leadership experience and expertise that is highly applicable to management, including ability to deliver superior personalized client service, cultivate strong business relationships, make real time decisions and resolve issues in a way that propels growth. • Creative outside-the-box thinker who approaches strategic development with innovative vision, high ethical standards, unsurpassed work ethic and ability to communicate effectively across management levels and disciplines to build highly effective cross-functional teams. • Dynamic, results-oriented professional with strong analytical, problem solving, and project management skills, as well as commitment to excellence and quality customer service: adept at delivering enhanced productivity and increased profitability. • Excellent team player that listens thrives on collaboration with diversely talented team members, and integrates their divergent thoughts, opinions and perspectives into meaningful action. • Successful at managing multiple priorities, and performs under pressure in a fast paced, rapidly changing environment. • Financially responsible and fiscally minded leader dedicated to organizations mission and committed to meeting high standards of performance in all projects undertaken.

Productivity

Commitment

PROBLEM SOLVING

growth

RESOLVE

Real-Time