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Judy Watson

Communications & Customer Service Professional

Summary

Dynamic and resourceful BA Communication and Economics graduate offering a solid academic foundation and progressive background in effective communication, accounting, bookkeeping, and computer/IT troubleshooting. Customer-centric professional with a proven capacity to interface effectively with all levels of personnel and clients of diverse backgrounds. Employs cross cultural sensitivity and awareness to liaise with clients and develop positive, lasting relationships with key stakeholders. Knowledgeable in corporate finance and accounting concepts as well as organizational communication and general administration. Average typing speed of 75 WPM. Fluent in English and Spanish.

Projects and Volunteer Work

2012Present

Volunteer Administrative Assistant &  Social Service Provider 

Association Name— City, Province
  • Event Planning: Regularly tasked to assist the organization with setting up halls and conferences to host up to 3,000 guests at a time; leads other volunteers through the effective arrangement of chairs and tables, ultimately eliminating bottlenecks. 
  • Major Projects: Collaborated with a small team to develop an innovative parking system for an Association Name venue that allocated parking spots for up to 600 vehicles — a significant upgrade from the original system that only supported 350 vehicles. Recently initiated an internal newsletter; presently listed as Content Manager and Editor, coordinating with 6 other volunteers. De-escalates conflicts as they arise at special events, whether related to customer complaints or threatening behavior.

Skills

  • Communication
  • Critical Thinking
  • Problem Solving
  • Customer Service
  • Accounting
  • Computer Troubleshooting
  • Conflict Resolution
  • Client Relations
  • Research
  • Adobe Photoshop
  • PowerPoint
  • MS Office Suite

Relevant Experience and Community Involvement

Personal Sabbatical Jun. 2011 – Jul. 2013

Volunteered English-speaking and writing proficiencies for a family-owned business in Spain, managing and translating confidential materials for highly established personnel. Additionally troubleshot computer-related issues for internal employees.