• Abu Dhabi United Arab Emirates
  • 00971508067541
  • enis.sljivo@gmail.com

Enis Sljivo

Front Office Supervisor

Summary

Bachelor of Business Administration with a major in finance and minor in banking from the State University of New York with a 2 year experience in the Front Office of a 5* Hotel in the Middle east. Good performer with track record of consistently meeting or exceeding sales goals and customer expectations. Team player with polished communication skills: Verbal, Written, interpersonal, presentations and rapport building.

Facts, Figures and an ability to set my mind and completely focus on a certain problem are virtues that mirror me both in my private and professional life. Organization, optimization and a pro-active approach to given tasks are the key components of my persona.

Work History

Work History

Front Office Supervisor

Apr 2015 - Present
The St. Regis Saadiyat Island Resort
  •  Assists & support all hotel departments in dealing with difficult guest situations
  •  Ensure arriving guests receive prompt cordial attention & personal recognition.
  •  Records all occurrences, complaints etc and reports them to all departments concerned.
  •  Assists guests with guestroom problems.
  •  Monitors lobby and coordinates Guest Relations.
  •  Coordinates “overbooking” situations from the guest side escorting them to alternative hotels and follosing up the next day. .
  •  Coordinates any “down time” procedures according to the hotels contingency plan.
  •  Ensure prompt, efficient and courteous reception of guests.
  •  Assist in training new staff members, coach them and monitor their performance.
  •  Ensure the lobby is covered at all times, allocating meal breaks sensibly.
  •  Be aware of current daily status of Hotel
  •  Ensure smooth hand over to next shift.
  •  Thoroughly conversant with all room types, décor and outlook
  •  Know regular guest names and preferences; be aware of hotel facilities and promotions.
  •  Be aware of all Starwood Programs.
  •  Promote the Hotel generally and be aware of outlet’s opening times and locations, promotions; promote Starwood Preferred Guest Program.
  •  Familiar with all Front Office related Opera functions including rate structure and special packages, discounts, room types, all applicable coding, bedding type, location of rooms and safety features.

Guest Service Agent

Dec 2013 - Mar 2015
The St. Regis Saadiyat Island Resort
  •  To track the guests bills on a daily basis.
  •  To prepare invoices and to complete the billings of the guests.
  •  To manage the guests accounts.
  •  To provide a personal service to all the guests, fully aware and following the hotel standards and procedures.
  •  To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.
  •  To manage any guest complaint in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it.
  •  To attend all guests approaching the Front Desk in the procedure of check in / check out, inquiries, key handling and all related matters, respecting the hotel standards and procedures
  •  To maintain an accurate Guest History.
  •  To properly use all the equipment and Opera Management system, to have a perfect knowledge of the set ups.
  •  To upsell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.

Education

Education

Bachelor of Business Administration

Oct 2009 - May 2013
State University of New York at Canton

• Location: Canton, NY, United States of America • Qualification/degree: Bachelor of Business Administration in Finance

(BBA)

• Duration: 2009-2013

• Average GPA: 2.76 / 4.00

Related Coursework: Microeconomics, Macroeconomics and Modern Economics, Concepts and Applications, Univariate

Calculus, Linear Algebra and Multivariate Calculus, Econometrics, Probability theory and statistics, Statistics and Data

Analysis for Economics, etc.

Skills

Skills

Lingual skills

English

Lingual skills

German

Lingual skills

Bosnian/Serbian/Croatian

Certifications

Certifications

ACICS

May 2013
United States Of America

Accrediting Council for Independent Colleges and Schools

YOK

May 2013
Turkey

The Council of Higher Education of Republic of Turkey

EQA

May 2013
Bosnia and Herzegovina

Agency for Development of Higher Education and Quality Assurance