Engy Ali

Work History

Work History
Jul 2014 - Present

Training Coordinator

National management institute

Responsibilities:

Coordinating work and classification of files for training programs.

Participating in the processing of events, meetings and training programs.

Creating databases for the trainees; put the evaluation results and final grades electronically to be used when necessary to provide adequate reports on the level of training.

May 2013 - Jul 2014

Customer Service(Back Office)

Mobinil

 Responsibilities:

Resolving customer complaints in time & treating them as business opportunities to ensure continuous improvement & development and gain customer Satisfaction.

Handling outbound calls for follow up with customers.

Providing best possible service and offers to both external & internal customers to achieve the highest level of customer satisfaction.

Jul 2012 - May 2013

Training Coordinator

National management institute

Responsibilities:

Coordinating work and classification of files for training programs.

Participating in the processing of events, meetings and training programs.

Creating databases for the trainees; put the evaluation results and final grades electronically to be used when necessary to provide adequate reports on the level of training.

Nov 2010 - Jul 2012

Customer Service(Call Center)

Mobinil

Responsibilities:

Handling all incoming calls of the Call Center.

Handling outbound calls for follow up, occasional campaigns and call backs blended with normal inbound calls.

Providing best possible service to both external &internal customers to achieve the highest level of customer satisfaction.

Resolving customer complaints in time & treating them as business opportunities to ensure continuous improvement & development. 

Education

Education

Degree

Feb 2014 - Present

M.A Hebrew Department

Ain Shams University
Sep 2006 - Jun 2009

B.A

Faculty of Arts Ain Shams University

Good 

Skills

Skills

Hebrew

ENGLISH

ICDL

Certifications

Certifications

Ticketing

Cairo Airport

Public Relations

Cairo Airport

Diplomatic Affairs

Cairo university

Toefl

Ain Shams University

ICDL

IBM