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Kaye Flores

IT Support Technician/Process Engineer

Summary of Qualifications

Outstanding customer service experience

Proven analytical and troubleshooting skills

Flexible and works with minimal supervision

More than three years of experience in Process Development/Management

Knowledgeable in Project Management and ITIL

Advanced computer literacy (Windows environment and Microsoft Office)

Knowledgeable in process standard like Six-Sigma and advance quality and analytical methodology

Work experience

Oct 2015Jun 2016

Sales Staff

JWS Trading L Eurobrands 

Greets customer

Serves and assists shoppers to find the right products they are looking for

Involves in stock control and management

Responsible for processing cash and card payments

Responsible in balancing cash registers and receipts

Deals with customer complaints, refunds and queries from customer

Stocking shelves with merchandise and attaches price tags to merchandise on the shop floor

Keeps the store tidy and clean

May 2012Sep 2015

Manufacturing Process Engineer

Texas Instruments, Inc. (ISO: 9001, 14001; TS 16949; OHSAS 18001)

Led the automation core team that provides process controls for End-of-line (EOL) processes

Provided real-time disposition for outlier and non-conforming lots

Tracked Yield, Defect Parts Per Million (DPPM) and Lot Rejection Rate (LRR)

Implemented projects that improved process yield and reduced DPPM and LRR metrics

Presented and reported directly to the manager and director for project and process updates

Performed process presentation and assistance to customers during company visit and audit

Communicate with other engineering supports, production specialist and suppliers for process, machine or equipment improvement

Subject Matter Expert for Automated Visual Inspection (AVI) log point for EOL process.


Implementation of the k-parm autosync that shortened the parameter uploading by 50%.

Qualified the sampling process that improved tool capacity by 50%

Reduced by 75% the smearing DPPM through implementation of AVI Flexipad side inspection

Maximised machine throughput by 50% by incorporating the Tray-to-Tray process

Increased machine SPPH by 6% implementing the auto re-inspection for AVI pick and place platform.


Sep 2015Aug 2016

Diploma in Information Technology (Networking Technology and Management)

Cornell Institute of Business and Technology
Jun 2006Mar 2011

Bachelor of Science in Electronics and Communications Engineering

Saint Louis University


Jan 2016Jan 2019

Cisco Certified Network Associate Routing and Switching

Cisco Systems, Inc.

Cisco ID Number: CSCO12920682

Nov 2011Oct 2014

Registered Electronics Engineer

Professional Regulation Commission

Electronics Engineer ID Number: 0048628

About Me

Smiles a lot


Family Oriented


Adventure seeker



Loves watching movies

Likes reading sci fi novels