Bsc Mathematics calicut University.
Senior Support Engineer
Monitor calls using Call Tracking Systems likeMoatis &Opgear and Ensure all calls are closed well within agreed SLA as per user request.
Configuration of Desktop and Laptop as per the Company Standard.
Configuring & Troubleshooting Mail client like Microsoft Outlook.
Installing& Troubleshooting of windows based Operating System (Desktop & Laptop).
Provides Hardware and Software Support for HP and Dell Desktops and Laptops oriented issues.
Installing, configuring and troubleshooting network and local printer.
Installing, configuration and trouble shooting of computer hardware.
Hardware Vendor Coordination for hardware related calls.
Coordinating with other teams for troubleshoot any issues.
Providing Remote Support for Troubleshooting and installations.
System Hardening and monthly check list for individual BPO process before the audit.
Maintaining Antivirus activities(pushingdat update version to client machines).
Expertise deployment of OS with all the applications on to the desktops using SCC
Troubleshooting connectivity problems related to LAN.
Resetting user passwords, Lock/unlock user accounts.
Installation and configuration of Avaya 4621,1608 Model Phones.
Laptop McAfee Endpoint Encryption and IBCM installation on Laptops.
SCCM client installation and troubleshooting on all workstations.
Configuration of routers and switches.
Installation and configuration of CCTV
Coordinating with IM team for any Severity1 level issue.
Creating CM request as per user requirement and assigned to the concern vertical.
Installation of Verint software for call recording and troubleshooting.
Installation of Citrix client and troubleshooting.
IT Support Engineer
Innovation Service Provider