Jun 2005 - Mar 2008
Bsc Mathematics calicut University.
Sep 2013 - Oct 2014
Senior Support Engineer
- Monitor calls using Call Tracking Systems likeMoatis &Opgear and Ensure all calls are closed well within agreed SLA as per user request.
- Configuration of Desktop and Laptop as per the Company Standard.
- Configuring & Troubleshooting Mail client like Microsoft Outlook.
- Installing& Troubleshooting of windows based Operating System (Desktop & Laptop).
- Provides Hardware and Software Support for HP and Dell Desktops and Laptops oriented issues.
- Installing, configuring and troubleshooting network and local printer.
- Installing, configuration and trouble shooting of computer hardware.
- Hardware Vendor Coordination for hardware related calls.
- Coordinating with other teams for troubleshoot any issues.
- Providing Remote Support for Troubleshooting and installations.
- System Hardening and monthly check list for individual BPO process before the audit.
- Maintaining Antivirus activities(pushingdat update version to client machines).
- Expertise deployment of OS with all the applications on to the desktops using SCC
- Troubleshooting connectivity problems related to LAN.
- Resetting user passwords, Lock/unlock user accounts.
- Installation and configuration of Avaya 4621,1608 Model Phones.
- Laptop McAfee Endpoint Encryption and IBCM installation on Laptops.
- SCCM client installation and troubleshooting on all workstations.
- Configuration of routers and switches.
- Installation and configuration of CCTV
- Coordinating with IM team for any Severity1 level issue.
- Creating CM request as per user requirement and assigned to the concern vertical.
- Installation of Verint software for call recording and troubleshooting.
- Installation of Citrix client and troubleshooting.
Jan 2012 - Aug 2013
IT Support Engineer
May 2010 - Jan 2012
Innovation Service Provider