Emrand P


Jun 2005 - Mar 2008

Bsc Mathematics calicut University.

Christ College

Work History

Work History
Sep 2013 - Oct 2014

Senior Support Engineer

  • Monitor calls using Call Tracking Systems likeMoatis &Opgear and Ensure all calls are closed well within agreed SLA as per user request.
  • Configuration of Desktop and Laptop as per the Company Standard.
  • Configuring & Troubleshooting Mail client like Microsoft Outlook.
  • Installing& Troubleshooting of windows based Operating System (Desktop & Laptop).
  • Provides Hardware and Software Support for HP and Dell Desktops and Laptops oriented issues.
  • Installing, configuring and troubleshooting network and local printer.
  • Installing, configuration and trouble shooting of computer hardware.
  • Hardware Vendor Coordination for hardware related calls.
  • Coordinating with other teams for troubleshoot any issues.
  • Providing Remote Support for Troubleshooting and installations.
  • System Hardening and monthly check list for individual BPO process before the audit.
  • Maintaining Antivirus activities(pushingdat update version to client machines).
  • Expertise deployment of OS with all the applications on to the desktops using SCC
  • Troubleshooting connectivity problems related to LAN.
  • Resetting user passwords, Lock/unlock user accounts.
  • Installation and configuration of Avaya 4621,1608 Model Phones.
  • Laptop McAfee Endpoint Encryption and IBCM installation on Laptops.
  • SCCM client installation and troubleshooting on all workstations.
  • Configuration of routers and switches.
  • Installation and configuration of CCTV
  • Coordinating with IM team for any Severity1 level issue.
  • Creating CM request as per user requirement and assigned to the concern vertical.
  • Installation of Verint software for call recording and troubleshooting.
  • Installation of Citrix client and troubleshooting.
Jan 2012 - Aug 2013

IT Support Engineer

May 2010 - Jan 2012

Support Engineer

Innovation Service Provider