Studylink Officer, Centralised Services
MINISTRY OF SOCIAL DEVELOPMENT, PALMERSTON NORTH
Provide accurate and timely processing of a wide range of applications for financial assistance, ensuring full and correct entitlement
Interpret and apply policy and legislation to determine eligibility and entitlement for financial assistance in accordance of three separate legislative schemes
Complete in-depth reviews of client files
Maintain client files in two business systems, ensuring client details are up to date and relevant information is recorded accurately
Liaise with students, education providers and wider business colleagues including Work and Income Case Managers.
Review supporting evidence against claims ensuring it meets business standards and verifies case details
Make judgement calls within defined parameters and clearly explain the rationale behind decisions in notes
Recognised for my attention to detail and thorough record keeping in processing and undertaking reviews of client files and previous actions by colleagues.
Positive reputation among colleagues and managers for my commitment to customer service and ensuring the job is done accurately and thoroughly
Consistently meet and exceed key performance indicators for quality, accuracy and productivty