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Work experience

May 2015Present

Commissioner, Ubc

Equity
Commissioner, UBC Alma Matter Society AMS), Vancouver Researched‘ diversity in curriculum content' and how it impacts UBC student experience by analyzing 4 years worth of survey data(approximately 10, 000 responses). These findings led to a presentation to UBC Senate.
Apr 2014Present

Customer Service Representative

Bank of Montreal(BMO)
Customer Service Representative,, Vancouver Deepened existing BMO client relationships by analyzing their financial statements, identifying opportunities for them to earn/save more money, and then effectively communicating those opportunities back to the client. Currently exceeding personal branch referral targets by 225%. Made personal/business banking easier for clients by processing a variety of complex financial transactions at 129% the expected rate while not sacrificing exceptional customer service(proven by a 100% positive feedback score).
Apr 2013May 2014

Residence Advisor, Ubc

Totem Park
Residence Advisor, UBC Student Housing and Hospitality Services (SHHS), Built community on a floor of 55 residents by organizing academic and social events, mediating conflicts between residents, and by providing leadership.
Feb 2008Aug 2013

Server/host

Totem Park
Server/Host, Boathouse Restaurant, HorseshoeBay Managed the guest experience of 50+ guests simultaneously through exceptional time-management, organization, and communication.

Education

20142016

B.Com

UBC