May 2015 - Present
Commissioner, UBC Alma Matter Society AMS), Vancouver Researched‘ diversity in curriculum content' and how it impacts UBC student experience by analyzing 4 years worth of survey data(approximately 10, 000 responses). These findings led to a presentation to UBC Senate.
Customer Service Representative
Apr 2014 - Present
Bank of Montreal(BMO)
Customer Service Representative,, Vancouver Deepened existing BMO client relationships by analyzing their financial statements, identifying opportunities for them to earn/save more money, and then effectively communicating those opportunities back to the client. Currently exceeding personal branch referral targets by 225%. Made personal/business banking easier for clients by processing a variety of complex financial transactions at 129% the expected rate while not sacrificing exceptional customer service(proven by a 100% positive feedback score).
Residence Advisor, Ubc
Apr 2013 - May 2014
Residence Advisor, UBC Student Housing and Hospitality Services (SHHS), Built community on a floor of 55 residents by organizing academic and social events, mediating conflicts between residents, and by providing leadership.
Feb 2008 - Aug 2013
Server/Host, Boathouse Restaurant, HorseshoeBay Managed the guest experience of 50+ guests simultaneously through exceptional time-management, organization, and communication.