Customer Service Representative
Bank of Montreal(BMO)
Customer Service Representative,, Vancouver Deepened existing BMO client relationships by analyzing their financial statements, identifying opportunities for them to earn/save more money, and then effectively communicating those opportunities back to the client. Currently exceeding personal branch referral targets by 225%. Made personal/business banking easier for clients by processing a variety of complex financial transactions at 129% the expected rate while not sacrificing exceptional customer service(proven by a 100% positive feedback score).