- Brampton Ontario
Excellent Customer Service skills
Average Matrix Monthly Call Quality 98%
Handle a range of 60 to 80 inbound calls daily
Demonstrates a sense of urgency in a busy call center environment.
Possesses exceptional ability to build relationships and resolve complex issues.
Possesses over 17 years of experience.
Demonstrates outstanding problem solving and active listening skills.
Able to diffuse difficult customer situations with tact and ease.
Acknowledged for unwavering commitment to providing exceptional customer service.
Expresses thoughts clearly and concisely in both verbal and written communications, in both
French and English. My goal is to become part of a progressive technical team in which I will
be able to contribute by using my skills and qualifications to the highest degree in order to
build upon my current ethic and experience.
Languages and Literrature