Emmanuel Traquena

Emmanuel Traquena

Retail and Wholesale Coordinator Cum IT Support


IT and Back Office Support cum Retail and Wholesale coordinator offering 6 years of experience providing technical and office support to accountants and operations utilizing array of technology and software programs. Seamlessly interaction with staffs, customers and personnel at all levels.

Work History

Work experience
Jun 2015 - Present

Wholesale&Retail Coordinator Cum IT Support

Yateem Optician/Yateem Group

Responsible for supporting the company Sales Team and ensuring that they have the tools, support and resources needed. Direct reporting to General Manager.

  • Effectively communicating with customers in a professional and friendly manner.
  • Prepares and then follow ups on any sales quotation made.
  • Completing the administrative needs of the Sales Department.
  • Supporting field sales team.
  • Carrying out administrative tasks such as data input(GRN), processing information, completing paperwork and filing documents.
  • Resolving any sales related issues with customers.
  • Handled re-export of products in all GCC country.
  • Main point  of contact of Oman retail shops and office.
  • Prepares reports needed by the sales manager and general manager.
  • Resolved minor IT issues such as Internet, LAN and printer connection and installation of software needed. Troubleshoot computer hardware and printer issues.
Apr 2013 - Jun 2015

IT and Back office support

Yateem Opticians/ Yateem Group

Facilitated network and hardware uninstall and install including software updates and configuration. Supported end-user of software together with the IT team.

  • Identified and resolved malfunctions pertaining to network and hardware.
  • Supported IT team in resolving transaction issues in Merlin ERP
  • Assisted accounts in accuracy of data during inventory.
  • Performing modification of data with cooperation of accounts. 
  • Assisted end-user in backing up office files.
  • Acted as main contact of Oman branches regarding stocks inquiry and in resolving IT concerns.
Feb 2011 - Feb 2013

IT Assistant

Makati Finance Corporation

Supervised IT Team

Proposing and implementing of hardware and software needed in soft flows of transaction pertaining to Financing and Operation. Assist management in the implementation of new Accounting software and HRIS system.

  • Providing IT support, resolve trouble tickets for Head Office, onsite and wireless issues, repair hardware, isolate software conflicts, and resolve connectivity issues.
  • Managed purchasing of computer, peripherals and other IT supplies. 
  • Implemented bandwidth manager device for reducing downtime and controlling network traffics.
  • Created a VPN access for site to site files back up using Fortigate bandwidth manager.
  • Managed servers, workstations, printers, Ncomputing devices and conference systems.
  • Managed email accounts and deploying Linux as OS in remote users and as a file server.
  • Trained new employee in using Loans Management software including reports manipulation in excel.
  • Reduced IT concerns by providing long time resolution in resolving issues.
Feb 2010 - Feb 2011

IT Assistant

Odyssey Music and Video

Act as first line IT support for 80 branches over the country and in Head office.

  • Managed migration of windows xp to windows 7 for more than 100 computers.
  • Improved the accuracy and the speed of sending sales data from retail stores to the mall management.
  • Redesigned and implemented the new procedure of data collection for the reconciliation of monthly sales report.
  • Updates new item code created from head office for retail stores using SQL 2000 scripting.
  • Minimized travel for IT support by using remote desktop as a support tool. 
  • Resolved most of the computer hardware repairs on time.


2003 - 2009

Bachelor Of Science in Information Technolgy

Institute Of Creative Computer Technology

Working -Student Graduated May 2009 

Jul 2008 - Oct 2008

Computer Technician training

Electron Training Corp

PC troubleshooting, assembly and disassemble including removal of viruses using different softwares.



Interpersonal Skills

Communicate with customers using clear and professional language.


Merlin ERP, Loans Management system, HRIS, POS, QNE business Acctg.


Photoshop and CorelDraw


SQL 2000 and 2005


Knowledgeable in Windows, Linux and MAC operating system


Linux file server, Windows server 2003, Terminal Server and Active Directory


Configuring Routers and Fortinet Firewall management tool

Personal Details

Age:                      29 yrs. Old

Sex:                       Male                   

Date of Birth:     December 10, 1986

Place of Birth:   Philippines

Height:                 5’9”

Civil Status:       Single

Nationality:       Philippines

Visa Status:        Employment Visa