Emmanuel Randon

Emmanuel Randon

Work History

Work History
Jul 2014 - Nov 2014

Senior Analytics Consultant

Monetize Solutions
  • Analytics Expert: Help various clients by auditing their analytics framework, providing recommendations and following through the implementation of prescribed improvements.
  • Most recent client: Westfield Labs(San Francisco, CA)
    • Led a team of engineers to re-instrument an underperforming analytics implementation.
    • Helped setup tracking for website, mobile applications and digital kiosks.
Jun 2013 - Nov 2014

Co-Founder

Bowerbird
  • Inventory Management SaaS: A collectible inventory management SaaS for private collectors, museums and corporations, modernizing the 20+ year old widely adopted solutions.
  • Handles all aspects of the users collectibles: inventory, location tracking, media & documentation storage, valuation, insurance, etc. Currently used by over 150 customers(from small personal collections to large nationwide institutions/corporations).
  • Roles: CTO, Product & UX, Lead Trainer, Sales Solutions Architect and Customer Happiness Rep
  • Technology: Fully designed and implemented the current platform(AWS, LAMP stack, multi-tier architecture, Twilio, Intercom, Stripe, Zencoder, GA, etc.).
  • Customer Satisfaction: Maintain a 100% customer satisfaction score by leveraging tools(ticketing, chat support, feedback, etc.) and a customer advocacy program.
Nov 2010 - Nov 2014

Program Management Consultant

Yurbees Ltd
  • Product/Project Management: Facilitate brainstorming sessions, align teams' product vision, create prototypes with an optimized user experience, write detailed requirements, lead the implementation through completion.
  • Management & Process Consulting: Improve the performance of Technology departments by analyzing their existing organizational challenges, developing plans for improvement(people, process and technology) and project managing the implementation.
  • PMO Setup: Setup of Project Management Offices by assisting with the recruiting of PMs, training on various concepts and methodologies(SCRUM-agile methodology, PMP, etc.) and implementing the tools and processes to support the selected methodology.
Jan 2008 - Oct 2010

Program Manager - ECommerce Global Initiatives

Redcats USA
  • Management: Direct management of Project Managers, Product Coordinators and User Experience Architects(hiring, objectives, bi-annual performance reviews, layoffs, etc.). Dotted line supervision of an engineering team.
  • P&L: Project Sponsor for all Global Initiatives(implementation projects across all 20 retail websites managed by the Online Technology Department). Fully responsible for an annual budget of $3.5M in.
  • Vendor Management: In charge of all 3 party vendor engagements(e.g. search, analytics, imaging, reviews, etc.). RFP/RFI selection process(technical and business), comparative analysis and contract negotiation, vendor ongoing relationships, integration consulting, support and training.
  • Product Management & User Experience: Helped business units define and formalize requirements for the online technology department. Set usability best practices standards for all sites.
  • R&D: Introduced new initiatives based on market trends, built proof of concepts, and identified potential for commonality between all 20 sites managed on the ecommerce platform.
  • C-level relationship: Communicated high-level status information to C-level executives through monthly presentations. Often asked to share an opinion on strategic priorities.
  • Projects: Led the migration of the entire ecommerce platform to a Service Oriented Architecture (SOA) including all aspects of Governance Implemented the platform's CMS content management), search and navigation, web 2.0 features, social navigation, personalization & segmentation, SEO best practices, A/B testing & multivariate testing toolsets Emphasized the importance of mobile and launched the company's first iPhone & iPad web and native applications.
  • Performance: Identified as a high-potential employee/manager.
Jul 2005 - Dec 2007

Senior Ecommerce Project Manager

Redcats USA
  • SDLC: Spearheaded and executed full project lifecycle(business case, specs, design, dev, QA, UAT, launch, post-launch), applying and continuously enhancing project methodologies.
  • Operations: Coordinated cross-functional teams during production launches and peak traffic operations(e.g. sales events, cyber-Monday, etc.).
  • Coordination: Liaised between several business units, vendors, and engineering teams(leveraging a strong technical background), both internationally and domestically.
  • Business Analysis: Developed project documentation, information architecture, use cases and flow diagrams(UML).
  • Problem Solving: Often acted as an internal consultant to help teams solve complex situations.
  • Projects: Laredoute. fr (France's #1 retail website at that time) evolutions
Jul 2003 - Jul 2005

Business Analyst & Project Manager

3IE
  • Business Analysis: Acted as a liaison between businesses and IT teams to translate high-level business requirements into technical specifications.
  • Project Management: Managed teams of developers and testers, aligning their activity to time and quality requirements.
  • Auditing: Performed an audit of the company's internal processes and proposed enhancements that increased team productivity by over 25%.
  • Various Industries: Successfully adapted to various domains of expertise by gathering business needs from clients in finance, aeronautics, marketing, retail and healthcare.

Education

Education
Sep 1999 - Jul 2004

MSc in Computer Science

EPITA

Major in information technology and software engineering

Skills

Skills

FACILITATION

ORGANIZATIONAL

critical

PRODUCT MANAGEMENT

SALES EXPERIENCE

entrepreneur