Emma Snyder

Emma Snyder

Communication practitioner and leader

Why Hire me?

I believe passionately in the transformative power of effective communication - and I've become pretty good at helping organisations to harness it.  In my organisations, engaged colleagues move towards becoming the embodiment of the brand they serve, achieving win-win-win outcomes for customers,  organisations and colleagues themselves. If you want these outcomes, I might just be a great fit for your organisation.

Profile

I've worked in internal communication for 15 years, and benefitted from the commercial awareness developed by broad business exposure before that. I've built a real depth of expertise in tackling  the big communication challenges: mergers and acquisitions; rebranding; culture change; relocation; vision and values programmes; pensions changes; regulatory fines; PR disasters; business continuity events; and organisational restructures. I positively relish demanding projects shot through with uncertainty, complexity and ambiguity.  Of course, I've also led large and small communication teams on a day to day basis, managed core channels, set up communications air traffic control, replaced intranets, delivered  major events and so on - everything you'd expect. 

I'm a strategic thinker but I don't sit in an ivory tower; so you'll come across me running a focus group, proofing a magazine, building a leader's confidence, or serving coffee to an event attendee just as often as you'll find me writing a strategy. And you'll find I'm not a purist - 'does it work, does it move people?' is my question, not 'is the grammar and punctuation perfect?'

I like people; I welcome and invite their ideas, their input and their feedback. I'm easy to work with. I have an opinion and insights and I'll share them, but I don't sulk or create dramas if we choose to go a different way. I'm versatile - equally happy coaching and mentoring as a team leader, working collaboratively as part of the team or rolling up my sleeves and getting on with the planning and delivery myself. You'll find me dedicated, dynamic and determined. You'll be able to trust me and rely on me; I'll always deliver what I've promised.

Key Skills

people leadership...relationship building...stakeholder management...influencing...planning... project management...coaching...copywriting...editing... channel management...event design and delivery...strategic thinking...commercial awareness... branding ...narrative development...colleague engagement...message management...cultural insight...intranet development...demystifying...enabling...collaborating...facilitating...advising...measuring

Work History

Work History
2006 - Present

Head of Internal Communication

Yorkshire Building Society Group

Yorkshire Building Society Group is the UK’s second largest building society and employs 5000 people working across multiple locations and brands. I have built and  continue to lead, a high performing internal communication team which has been critical in supporting the Group through a challenging period of rapid change, regulatory and environmental pressure and non-organic growth. Highlights include: communication and cultural alignment programmes for three mergers and one acquisition; development of a new strategic narrative including alignment to a new vision and co-creation of new organisational values; co-ordination of communication messaging for sixty simultaneous change projects per annum; head office relocation; organisational rebranding and launch of a new internal brand and employee value proposition.

1999 - 2006

Senior Internal Communications Manager

Barclaycard

Barclaycard is Europe’s leading credit card company. It employs over 10,000 colleagues and operates in more than 60 countries. Brand-led, it was a pioneer in understanding the critical role of colleague brand-alignment.   As a founder member of the team of 17, and acting as ‘second-in-command’, my role focused upon strategic communication planning and the ownership and delivery of major change communication programmes including:  rebranding; vision and values refresh; intranet replacement;  colleague recognition; internal living the brand programme.

1994 - 1999

New Product Development Manager

Barclaycard

Responsible for the identification of new candidate products, consumer testing and research, business case development, and project management of product and service launches.

1990 - 1994

Graduate Trainee

Barclaycard

Completed a structured programme of development and business placements spanning a variety of roles including HR, Training, Marketing, Operations and Project Management.

Education

Education
2010 - 2012

MSc Corporate and Organizational Communication

Northeastern University, Boston, USA
2009 - 2010

Certificate in Social Sciences

Open University, UK
1986 - 1989

MA Modern History 2:1

St. Hilda's College, Oxford University, UK
Jan 1972 - Jan 1986

GCEs

Kingsthorpe Upper School, Northampton, UK

13 'O'levels

4 'A' levels - English (A), History (A), French (B), General Studies (B)

2 'S' levels - English, History

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