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Emma Rebecca Everett

Career Objective: To achieve a challenging and rewarding career for a potential managerial role with a growth orientated company.

Work History

Restaurant Attendant

Kingsmills Hotel / Kingsclub & Spa
October 2016Current

As part of the Team of this four star, luxury hotel in Inverness, I attend to all the front of house catering requirements, where possible of in house guests, the local community and business associates. Working between 2 different Restaurants in the main hotel, the Kingsclub and also Banqueting for a wide variety of events, such as Weddings and Award Ceremonys. Never a dull moment in this well established popular Scottish  Highland  Hotel.    

Security Officer 

Cordant Services
May 2016October 2016

Working as a uniformed deterrent and Customer liaison within the retail franchise, Tesco. Covering stores within Inverness, Grampian, Ross-shire and Caithness.

Food & Beverage Assistant

Crerar Hotels- Golf View Hotel & Spa Nairn
Sep 2015April 2016

Serving Food and Beverages within an Al a Carte Restaurant and a Brassarie Restaurant within the local 4* Hotel. Also serving Behind the Bar. Stocking up the Bar. Assisting with Customer queries and any Room Service Requirements. 

Also serving Functions both public and private within the Firth Suite and Moray Lounge.

Back of House duties include general housekeeping such as polishing cutlery, glass washing and sweeping and mopping floor areas.  

Door Supervisor

MORAY SECURITY LTD
Mar 2014June 2016

As the biggest company in the area for this sector of the Security Industry, we assist clients in maintaining a safe, social environment from quiet country pubs, city nightclubs to  festivals and events across Highlands, Islands and Grampian.

Our friendly and professional approach ensures each customer is getting quality health and safety measures while they enjoy their time out. Great teamwork and communication across the board between clients, staff and Emergency Services work well in this increasingly popular company.

Site Support Officer

Kingdom Security
Jun 2015Aug 2015

As a Facilities Management Company, various locations across the Highlands and Grampian are looked after. Mainly construction Sites and some council buildings also Invergordon Harbour.

I am mainly based on day shifts covering the new University, Inverness Campus.  Carrying out Security  duties such as CCTV Surveillance, foot patrols and dealing with any Customer query where possible. 

CCTV Operator

Enigma Security Solutions
May 2013Mar 2015

Professional observation is paramount for this demanding and delicate role. Constantly dealing with highly sensitive data is expected, so adapting a firm attitude with yourself is needed. A good understanding of clear communication for multiple radio and telephone use is an advantage and making the right decisions under pressure to prioritise each persons requirements can be challenging but overall rewarding. Achievements are building a good rapport with the clients of Police Service Of Scotland, Highland Council and occasionally the general public too and some technical skills gained but best of all is seeing the results of the success stories that you and your team have participated in to gather evidence to keep people safe based in this Police Area Command Centre in Inverness.

Security Guard

Spotless, Eastgate Shopping Centre
Apr 2012Apr 2013

Within a family focussed City Shopping Centre, acting as a smart uniformed deterrent for potential crime and anti-social behaviour and Emergency Service liaising when needed.

Duties included tourist information, assisting some stores with shoplifters on request, constant risk assessments, car park duties, cash handling, control room duties, key access, roof patrols and contractor assistance. During my time here I gained a certificate in Passenger Lift release and also assisting with First Aid. Overall being part of a team to create a safe, clean, happy shopping environment.

Catering Assistant

Marks and Spencer PLC
Nov 2011Apr 2012

Employed on a temporary basis over the Christmas Period to assist in a busy city department store restaurant.

Maintaining company Health and Safety policies by actively carrying out risk assessments of things such as potential slips, trips and falls also stock rotation, temperature checks and ensuring high levels of food hygiene are displayed to prevent cross contamination. 

Other duties included, preparing and serving hot and cold food and beverages, cash handling and washing up and clearing tables.

Traffic Control Security Guard

Norse Commercial Services Ltd
Apr 2008Sep 2011

Armoured Officer with central city Bus Station. Privately owned site working for Council sub-contractor. High levels of safety patrols and traffic assistance. Crime and anti social prevention with regular with Emergency Services to succeed in the Security Industry Authority policy and company code of conduct of 'protection of life and property'. Endeavour in quality customer service - especially concentrating on respect for race and diversity. Assisting the First Aiders also taking into account drug trafficking and terrorist threats such as dealing with unattended luggage and regular up keep of waste and grit bins. CCTV Monitoring, timetable information, cleaning and fire alarm testing were also carried out.

At Norwich Bus Station, I achieved NVQ Level 2 in Providing Security Services with TQ Workforce as a workplace assessment.

Education

L2 CONTROL & RESTRAINT AND  HANDCUFFING

Highfield Training/Elite Training Academy
2016Current

SECURITY INDUSTY AUTHORITY LICENCE

Inverness College BIIAB
2013Current

Door Supervision Level 6 pass.

Nominee Student Of The Year  2010/2011
Sep 2010Jul 2011

Due to my commitment to my chosen subjects I was nominated but informed by my English Tutor that I missed out by point as the winner would require  100% attendance and I got 99% due to having to work to cover last minute sickness.

City College Norwich
20102011

Forum Trust Education Award For Outstanding Progression In the School of Foundation Studies.

Attended City College Norwich one day a week to try and improve on Literacy and Numeracy Skills.

Passing Level 1 and 2 Literacy and Entry Level 3 Numeracy.

   

NVQ LEVEL 2 IN PROVIDING SECURITY SERVICES

TSG 
2009

On the job assessment of every day tasks at Norwich Bus Station.

SECURITY INDUSTRY AUTHORITY LICENCE

WSG Associates - EDEXCEL
2007Current

CCTV (Public Space Surveillance) Course.

National Open College Network

SECURITY INDUSTRY AUTHORITY LICENCE
2005

Level 2 Retail Security Guarding

GCSE

Acle High School
Sep 1995Jul 2000

10 GCSEs gained in English, Maths, Science, German, Drama,  History, Food Technology and Religious Education.

                   

References

MR. David Ogilvie. -

Area Inspector for Police Service Of Scotland

Police Scotland

Strathpeffer Road

Dingwall 

IV15 9QH

101

MR. Alex Innes. - Supervisor  

 

Moray Security Ltd

38 Macmillian Avenue

Elgin

IV30 6GJ

07815 747 138

Miss Shona Calder  -  Duty Manager/Assistant Manager

Kingsmills Hotel / Kingsclub  & Spa

Culcabock Road

Inverness

IV2 3LP

07527 131 126

Personal Statement

I would consider myself as a very conscientious,  trustworthy, loyal, respectful and honest individual who is a great believer in integrity.

I endeavour to welcome everyday challenges and problem solving both in my personal and professional life, with common sense and an open mind. This enables me to perform with a positive, resilient attitude whilst communicating  effectively to maintain respect for race and diversity and exceed any requirements of my customers and community around me.

I feel, even though I am more than capable of working well on my own, I believe professional and solid teamwork is the key to successful and happy environment.