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Work experience

Nov 2014Present


Brooklyn Lounge Bar-Skopje City Mall
  • Greets guests and presents them with the menu.

  • Informs guests about the special items for the day and menu changes if any.

  • Suggest food and beverages to the guest and also try to upsell.

  • Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) system.

  • Obtaining revenues, issuing receipts, accepting payments, returning the change. 

  • Performing basic cleaning tasks as needed or directed by supervisor. 

  • Filling in for absent staff as needed

  • Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.

  • Communicate to the guest and provide assistance with their queries.

  • Co - ordinate with the busperson, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.

  • Server food and beverage to the guest as per the course of order.

  • Observes guests and ensure their satisfaction with the food and service.

  • Promptly respond to guest with any additional request.

  • Maintaining proper dining experience, delivering items, fulfilling customer needs, offering 

  • desserts and drinks, removing courses, replenishing utensils, refilling glasses. 

  • Prepare mixed drinks for service to your customers table. 

  • Properly open and pour wine at the tableside. 

  • Adhere to grooming and appearance standards consistently. 

  • Understands and can communicate products and services available at the resort.

  • Must have some familiarity with basic cooking skills.

  • Assist buspersons with stocking and maintaing the resturant par stock levels and side station.

  • Help  other areas of the restaurant such as answering telephones and completing financial transactions.

  • Print closing report and drop the cash with the front office / accounts department.

  • Tally the Credit Card settlements for the day with the batch closing report from EDC machine.

  • Close the shift on the POS termial.