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Work experience

Nov 2007Mar 2012

Quality Assurance Coordinator

Addiction Treatment Services, Inc.

Awarded "Employee of the Month" in May 2008 and July 2009

▪Managed the Quality Assurance department and oversaw quality system development.

▪ Responsible for the development, implementation and analysis of client and staff satisfaction surveys.

▪Chairperson for the Quality Assurance and Improvement Council and Recognition Committee.

▪Facilitated change studies, one resulting in a 30% reduction of paperwork for clinical staff.

▪Utilized leadership, team facilitation, change management and teaching abilities.

▪ Assisted with writing grants and the monthly internal newsletter for the agency.

▪ Created, wrote, and distributed the agency's monthly internal newsletter as a way to enhance communication interdepartmentally.

20052007

Quality Improvement Assistant

Newaygo County Mental Health

Data collection and entry for quality assurance reporting.

Facilitated Performance Improvement Teams & RCAs.

Managed projects related to coordination of care & chart reviews.

Responsible for the distribution of satisfaction survey’s to our internal and external consumers and analyzing, composing, and reporting the data collected.

Responsible for scheduling and organizing meetings.

Education

Jun 2013

Associate

Baker College

Summa Cum Laude - 3.92 GPA

Honors: Dean's List.

Membership: Baker College of Cadillac Student Nurses Association, Board Member, News and Media.

Clinical Experience:

Long-Term Care, The Lakeview, Spring 2012

Medical-Surgical I, Mecosta County Medical Center, Summer 2012

Labor and Delivery, McLaren/Bay Medical Center, Fall 2012

Labor and Delivery, Spectrum Butterworth, Fall 2012

Pediatrics, Devos Children's Hospital, Fall 2012

Maternal Infant Health Program, Michigan Department of Community Health, Fall 2012

Medical-Surgical II, West Shore Medical, Winter 2013

Psychiatiric Nursing, Pine Rest, Winter 2013

Alzhiemer's Unit, The Pavilions, Winter 2013

Medical-Surgical III, Mercy Hospital, Spring 2013

Hospice, Mercy Hospice, Spring 2013

Mar 2012

Postbaccalaureate Certificate

Baker College

Summa Cum Laude - 4.0 GPA

Honors: President's List

A two part post-graduate program consisting of:

Six Sigma Green Belt

Continuous Quality Improvement

May 2005

Bachelor of Science

Ferris State University

Cum Laude - 3.58 GPA

Minor:Communications

Awards: MAP Scholarship, Ferris State Academic Scholarship, Shira Family Scholarship

Honors: Dean’s List, 4 years; The National Dean’s List, 1 year; Outstanding Academic Award, 4 years.

Membership: Health Care Management Association, 4 years.

Social Networking

Technology

Other

Other Employment

Baker College of Cadillac

Library Assistant

2008-Present

▪ Implement circulation policies, procedures and regulations, Maintain circulation desk operations.

▪ Perform reference duties as needed assisting students, Assist in training work study student assistants in the areas of shelf reading and working the circulation desk.

▪ Monitor the operation of library equipment, report repair and maintenance needs to the appropriate staff.

▪ Receive and process all new library materials.

▪  Present library materials and research tools in the classroom and instruct students on how to use them, other duties as assigned.

▪ Assist students with research.

Professional Development/Trainings

Conducting Community Needs Assessments, 2010

Creating Customer Satisfaction Surveys, 2010

5S, Kaizen, & Control Charting, 2010

D.o.E., 2010

Conducting Focus Groups, 2011

Additional Experience

Spectrum Health

Revenue Cycle, Medical Records, & Cancer Services

Process Improvement Intern

Reed City, MI.  Fall 2011 - Winter 2012

Spectrum Health

Reed City Hospital 

Total Quality Management & Medical Staff Office Intern

Reed City, MI.  Winter 2005

Mercy Hospital 

Physician & Community Education Intern

Cadillac, MI.  Spring 2004 

References

As always, available upon request.

Interests & Quirks

I enjoy learning new things and have a passion for helping others. 

I tend to think outside of the box and welcome a good challenge.

In 2004 I started as a volunteer working with small children.  Each week I look foward to spending time with them; they are so much fun.

Travel, art, and photography are just a few of the things that occupy my spare time.

Qualifications

▪ Certification: Basic Life Support and CPR for Health Professionals, Spring 2012.  Renewal Date Spring 2014.

▪ Experienced in maintaining detailed administrative and quality improvement processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

▪ 7+ years of experience in the health care field with focus on quality assurance and a strong knowledge of process improvement methodologies and tools. Baseline knowledge of evidence based practices, health care statistics,and benchmarking.

▪ Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals.

▪Excellent project management,  time management, organizational, analytical, and problem-solving skills

Recommendations

"Emilie is a diligent student that has shown she is willing to work hard. Emilie has excelled in learning and understanding usage of quality improvement concepts and tools." -Cynthia Seaver,

Continuous Quality Improvement Engineer at Spectrum Health and CQI Instructor at Bake College of Muskegon

"I have had Emilie in three quality control classes, and have found her to be an exceptional and conscientious student. In two of the these classes, each student was required to do a written research on a pre-approved project and give an oral presentation, from the research project, on the last week of class. Emilie’s presentation was always very fact filled and interesting, which is a by-product of the strong effort she puts into the research. I have no doubt that her academic performance reflects this as well. I have also found Emilie to be a very kind and considerate person; it has always been a pleasure to talk with her. I am confident that these qualities, that Emilie possesses, will be a tremendous benefit to any organization that she is a part of." -Michael Bagalay,

Industrial Engineering Student

"Emilie is always willing to go the extra mile and help within her expertise. She is friendly and thorough in her work."

-Tammara Sanchez,

Accounting Supervisor at Addiction Treatment Services, Inc.