Quality Assurance Coordinator
Awarded "Employee of the Month" in May 2008 and July 2009
▪Managed the Quality Assurance department and oversaw quality system development.
▪ Responsible for the development, implementation and analysis of client and staff satisfaction surveys.
▪Chairperson for the Quality Assurance and Improvement Council and Recognition Committee.
▪Facilitated change studies, one resulting in a 30% reduction of paperwork for clinical staff.
▪Utilized leadership, team facilitation, change management and teaching abilities.
▪ Assisted with writing grants and the monthly internal newsletter for the agency.
▪ Created, wrote, and distributed the agency's monthly internal newsletter as a way to enhance communication interdepartmentally.