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Work experience

Jun 2009Present

VP, Account Services

Choice Logistics
May 2008Mar 2009

VP, Client Relations

Sterling Info Systems
Led Client Relations organization responsible for growth and retention and customer relationship management.
Jun 2006Apr 2008

Director, Strategic Accounts

Satmetrix Systems
Global responsibility for Account Management organization overseeing regional teams in US East, US West and EMEA.
Jun 2004Jun 2006

Regional Operations Manager

Satmetrix
Manage US East Professional Services organization with responsibility for regional Implementation Management and Technical Development teams as well as Business Development and Account Management.
Aug 1996Jun 2004

Various

Accenture
* Experience leading large scale CRM programs -- from strategy and design through deployment * Experience defining and leading business process and technology inititives to drive improvements in Call Center operations and Sales effectiveness * Industry expertise in telecommunications and high-tech
19921994

Accounting / Financial Analyst

Bankers Life & Casualty (Conseco)

Education

BA

University of Illinois at Urbana-Champaign
19951996

MBA

Columbia Business School