Work experience

Work experience
Jun 2009 - Present

VP, Account Services

Choice Logistics
May 2008 - Mar 2009

VP, Client Relations

Sterling Info Systems
Led Client Relations organization responsible for growth and retention and customer relationship management.
Jun 2006 - Apr 2008

Director, Strategic Accounts

Satmetrix Systems
Global responsibility for Account Management organization overseeing regional teams in US East, US West and EMEA.
Jun 2004 - Jun 2006

Regional Operations Manager

Manage US East Professional Services organization with responsibility for regional Implementation Management and Technical Development teams as well as Business Development and Account Management.
Aug 1996 - Jun 2004


* Experience leading large scale CRM programs -- from strategy and design through deployment * Experience defining and leading business process and technology inititives to drive improvements in Call Center operations and Sales effectiveness * Industry expertise in telecommunications and high-tech
1992 - 1994

Accounting / Financial Analyst

Bankers Life & Casualty (Conseco)




University of Illinois at Urbana-Champaign
1995 - 1996


Columbia Business School