CataLIn mihaila

  • Bucharest, Romania, RO
  • +40 725 468 776

Career goal


Working and evolving as a customer service representative and managing a high-volume workload within a deadline-driven environment.


Work experience
Jun 2015 - Present

Order Verification Analyst

Computer Generated Solutions Romania

My current position implies working within a back-office department handling via e-mail requests from either team leaders or upper management and other departments.

The main goal is to make sure the customer's account is secured and no fraudulent activity is involved.

I also followed certain patters to establish fraud trends.

May 2014 - Jun 2015

Order Verification Agent

Computer Generated Solutions Romania

I had to handle orders placed by customers via different channels and verify the information provided by them.

During this time I had the opportunity to develop certain soft skills, I have learned how to deal with stressful situations and how to organize and prioritize my work in order to provide the best results. I have also provided support to the new-hires.


• Analytic thinking

• Detail-oriented and efficient

• Flexibility to work in an ever-changing environment

• Goal-oriented with deep focus on meeting self and company goals

IT Skills

• Microsoft Operating Systems
• Knowledge of Microsoft Office and OpenOffice
• Hardware knowledge.
• Experience with CMS and Order Management programs.
• Avaya IP Agent and Avaya One-X Agent


Oct 2012 - Oct 2015

Bachelor Degree

Universitatea Crestina "Dimitrie Cantemir"

Major: International Economic Relations

Language and other

English: Advanced

Driver's License: Yes