Responsible for client retention as well as service delivery managers in clients operations.Prospect for new clients.Manage recruitment team.P&L responsibility.
Started as a Call Center Operator then promoted to Team Leader, and in the last 2 years (2004 e 2005) with responsibility of Business Unit Manager of Adecco Outbound Operations.
I had the great opportunity to count with Emanuel in my team. There are 3 words that best define how valuable was to work with him: Resilience, Commitment and Loyalty. Resilience, due to the fact that even in the worst situations (crisis, tough negotiations, etc), he was the first to “raise head” and to be always on a “working hands” position. Commitment, due to his unlimited sense of belonging to the company and management, and ; Loyalty not only regarding the company but specially the Loyalty that he was able to create with the clients. Nowadays, if you have such a colleague in your team you feel secure to face storms and to be able to build a strong team, like WE did, achieving the award for the “Best Company in the Services Industry”. Thanks Emanuel
Emanuel was probably the most valuable asset on the relationship between Adecco & Microsoft. As my key contact, i always counted on his expertise, his down to earth common sense, and his infatigable committment on delivering a superior service. Never loosing sight of the end results and trully customer oriented, he was always the one to turned to when i wanted solutions!
Emanuel is someone that I watched growing in Adecco. From call center operator to Key Account, highly skilled, growing with a lot of consistency and always learning and developing into the different roles. He is a person that I always counted on and never let me down. I can say that he is a rare combination of hard worker, creative and good friendship as well as objective oriented
“I have had the opportunity to work with Emanuel Martins in Adecco. He was of great help and value, coming with ideas and solutions, making the projects running into a reallity. From my experience it is difficult to have a person with his capabilities. He can be inovative and at the same time adusting the ideas to the reality of the business and the context. It was a great pleasure to work with him, Emanuel Martins is also very strong in commercial matters